Wanele M

Shyft referral program

Since Shyft launched their referral campaign, I have referred eight people. Out of these, two referrals were marked as unsuccessful. When I contacted Shyft’s customer support, I was told that the first referral did not click on my referral link, and that the second person needed to purchase international shares for the referral to count. This situation is extremely frustrating, as I personally guided all eight people through the entire process. Despite my efforts, customer support claimed that one referral did not click the link, and therefore neither of us qualified for the reward. I submitted a complaint five days ago, and was told it had been escalated. However, I received no follow-up until today, when they only mentioned that the first person had not clicked the link while I was reporting a new issue. Today, I referred my brother, only to be informed that he needed to purchase international shares for the referral to be valid. Customer support stated that these new terms and conditions took effect on September 2, 2025. However, my cousin purchased local shares from Ayo Technology Solutions LTD—the same type of shares my brother purchased—and received a notification on September 8, 2025, confirming that the R500 reward would be credited. My brother received nothing, which strongly suggests that Shyft is providing inconsistent or misleading information. I expect Shyft to: 1. Credit me R250 for each of the two referrals I completed. 2. Ensure that the two people I referred each receive R500, as the updated terms and conditions were not communicated to us at the time. Shyft’s lack of transparency and failure to communicate changes in the referral terms is deeply disappointing, and I urge them to resolve this matter promptly and fairly.