Renay L

Poor internet, unable to resolve problems

I have been with fliber for sometime now. In this period I have had numerous problems. My most recent problem was trying to upgrade my line speed. A month ago, I upgraded my line speed and from a 10 to a 20, and the line speed kept showing 3 or 5. I have made numerous complaints, for weeks going backwards and forward they could not get the speed right. It reached a point during my personal time I had to use my private laptop for there Consultant to connect on, where I also had to follow steps as if I work for fliber. That took 3 hours of my time. After that the line speed went to 16. The consultant told me it won't be 20 or 19 because other applications are using the line. At that time everything was off besides my laptop. Fliber billed me from the time they changed the line speed, yet it was never the speed I needed it was so low every time i checked it. I work from home, and every single time throughout the day I have network problems. There's times my phone sends me a notification saying, can't connect to internet connection until stable again. Or switched to mobile data. I have had disputes with fliber how unfair this is, and how can I pay for a service like this, upon all this I received no help sorting the problem. When watching tv, my Netflix starts to buffer. It's quite frustrating when you need your wifi to work and its not yet monthly Im billed.