Elsabe S

BEWARE OF SUNROSE ONLINE - *****ULENT

I would like to warn anyone who wants to buy something online from Sunrose Online. I ordered a a Food Chip Warmer for R2999.00 on the 9th of June 2025 I paid with a direct bank transfer. When the item didn't turn up after 2 weeks - despite the ad that the courier will deliver 2-5 days, I phoned the online number which turns out to be in Overport Durban. Slee is the person dealing with all orders and enquiries. She informed me that the Chip Fryer was ****** by the courier guy they used. I asked her if I could not obtain it directly from the shop in Overport which she agreed to. I sent my chef to collect it. He brought it to my coffee shop but it was not the model I had ordered. I sent him back with the item and asked for a refund as they did not have the model advertised on their website. Nothing happened. I phoned Slee who told me there is nothing wrong with the chip warmer. I asked her to kindly refund my money as I do not want the chip warmer they sent and have returned it after all. She put the phone down in my ear and I have been unsuccessful so far in trying to speak to her. She does not answer my calls or my WhatsApp messages. I have tried all the numbers on their website , even the "Support" cell number absolutely no-one answered or came back to me. So be aware - you will lose your money to these *****sters.