DB
Danette B
Active since Sep 2025
3
Reviews
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Reviews
3 reviews3 months ago
Great Products but Customer Service SUCKS!
Received my order 1581 on Monday 13 January, after a lot of miscommunication, date changes for shipping and excuses of product supply not being available yet and waiting for stock. If I did not message for feedback then I would not have known the status of my order. The enclosure was built and setup and finalized by Wednesday evening 15 January. All the products came in tact and working fine but between the 2x medium hides (which came flat packed like the enclosure) and the enclosure itself, I was given 6x *****s Leela's than needed. Luckily, everything was sturdy enough for it not to be a problem. Also had to buy some electrical supplies due to the LED light that did not have a plug. But everything was sorted and setup and working. My ball python (Wasabi) is very happy. The PVC enclosure holds humidity and temps very well (I went bio-active) also Wasabi shed for the first time with me inside the new enclosure and it came out in one full piece so everything is perfect. The products are great. The customer service and communication and business practices suck. They did not once apologize or try to do damage control. They even said that I should not go "bad mouthing" them on all the platforms. But I feel like if no reviews were sent then they would not have rep**** and give me any feedback whatsoever because between the 2 email addresses and the 2 cell numbers that I have used, the only feedback came from one cell number on WhatsApp. As I said, 5/5 for the products but 0/5 for the company itself. Happy with the products, luckily will not need anything else from them and I will rather pay more and go to another supplier for better customer service.
0 replies
3 months ago
No Communication - Order not received - Broken Promises
Order #1581 was placed on 19 December. It was an RC120 bundle with add-ons. Spent well over R4500. No communication received regarding shipment or any ETA. Website says 5-7 working days and that orders that are placed by the 19th December will still be delivered on-time even though they are closing and other orders will be shipped from the 6th of January. I have called the number, sent emails, whatsapps to no avail. Finally reached someone who said that the order will be shipped the 24th December - no tracking number and no further replies or communication received. The phone number does not work, emails go unanswered and whatsapps are ignored. I am starting to believe that this is a ****. I saw them once at the SOS reptile expo and I really liked the enclosures but now I am unsure. Either communicate or contact me or give me a refund so that I can take my business elsewhere. Never again. Do not recommend. Also looked on Hello Peter - bunch of bad reviews. Unfortunately I am in Gauteng so I cannot just pop in at their store in Capetown. It is sad that I placed another order with another reputable reptile company on the 27th and I have already received word today that they are getting my order ready for shipment.
0 replies
7 months ago
Thank you Bongani
I would like to thank Bongani that assisted with activating my household insurance. He helped a lot, could answer all my questions and helped to give me a lower premium than any other quote I received from other companies. Really great and friendly service!
53 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
1 (33.333333333333336%)