Kobus E

Utterly useless and icompotent, cannot understand a basic problem statement

Electricity meters were replaced in Rangeview in 2024. December 2024 we noticed discrepancies with our bill and started a 6 month journey trying to resolve it. We went from being 27k in credit to owing over R50k. After numerous Whatsapp messages and emails we got nowhere. It was only after a 2 hour visit to their offices, were we had to tell them what was wrong, that it got resolved. Then there was the problem with the massive increase in our alleged consumption. We went from around 600 kWh in summer and 1000 kWh in winter to 2700 kWh this past winter and 2000 kWh this summer. This causes us to go into the "block 4" billing rannge where you pay double the normal rate per kWh! After stating the problem with photos on the Whatsapp channel, we were given an email contact. Turns out this person was in the accounts department. Not the problem. Further communication/explanation on the Whatsapp channel now simply get ignored. Emails to the "customer care" address simply get ignored. So now due to their incompetence or *******ion we have to foot R16k bills every other month. That is 4 times what the bond on this property used to be. My monthly repayments on 2 vehicles don't even cost nearly that much! It is also more than the average person in this country earns. Now you tell me where the hell I am supposed to get that kind of money from every month.