Sindiswa M

Customer Service dissatisfaction (Milky Lane, Trade Route Mall,Milky Lane. Shop L21, CNR K53 & Nirvana Road, Lrnasia, 1824)

Dear Madam/Sir I would like to express my dissatisfaction with customer service at Milky Lane, Trade Route Mall,Milky Lane. Shop L21, CNR K53 & Nirvana Road, Lrnasia, 1824. I would like to express my dissatisfaction with customer service at Milky Lane, Trade Route Mall, Food Court Lenasia . At 18:23 , 07 February 2026 I was at Milky Lane to buy Ice cream, which when I got to the counter there was no one, however there were two ladies and one gentle men congregating in the open space infront of Steer (one lady in Milky Lane uniform (Karabo), the other lady in black t-shirt and a tall gentlemen with eye glasses ( Joy). The lady in Milky Lane uniform (Karabo) responded from that congregation not even coming to the counter to attend me she shout and said to me there is no Ice cream it defrost, subsequently at 18:24 I went to Fisherways were I was serviced by a very friendly lady named Tshifhang, Thakani who was at here working station by the counter. Whilst I was waiting for my order from Fisherways in about 18:33 the lady ( Karabo) who was in Milky lane gear went back to her working station after three customers turned back with assumption that the store was close, because there was no one by the counter, whilst the trio was still socialising during working hours. When she returned to the serving counter there were clients who came in to buy three Ice cream she serviced them, subsequently two customer went in to buy two Ice cream, I immediately stood up from the Fisherways seating area and went to the counter I politely asked her why was she saying there is no Ice cream,it defrost but immediately withn 8 minutes shes now selling the Ice cream? Her responce was that " what was my expected response because at the time the Ice cream was defrost, this was with attitude and she saw me standing from the Fisherways eating area approaching her, and her impolite responce was evident that she was prepared to answer me with attitude infront of her clients at the time. I would like to express my deepest disappointment, disbelief of her attitude towards me. Karabo has no customer service at all, , not friendly and impatient. Moreover making the business to loose sales unecessary, I was there to buy 4 cups of Ice cream , it lives one to wonder how many Ice creams the clients who were not attended and left because Karabo was busy socializing with Debonairs employee (Joy) and the lady who look like was she working at Steers whom I did not get her name. I am sitting wondering how much is the business losing whilst the trio is waisting business time socialing during working hours, lying to clients by saying there is no Ice cream and ignoring other clients because of them chitchating. I understand that Debonairs, Fisherways, Steers and Milky Lane are under one management. Milky Lane customer service is poor, the management need to work on training the front line staff specifically Karabo, she needs to know about customer service, importance of sales for the business or she must be move from front-line, she will destroy the company's reputation. I have attached Karabos picture and the receipt from Fisherways as a proof that I was there and MALTREATED at Milky Lane. At 18:23 , 07 February 2026 I was at Milky Lane to buy Ice cream, which when I got to the counter there was no one, however there were two ladies and one gentle men congregating in the open space infront of Steer (one lady in Milky Lane uniform (Karabo), the other lady in black t-shirt and a tall gentlemen with eye glasses ( Joy). The lady in Milky Lane uniform (Karabo) responded from that congregation not even coming to the counter to attend me she shout and said to me there is no Ice cream it defrost, subsequently at 18:24 I went to Fisherways were I was serviced by a very friendly lady named Tshifhang, Thakani who was at here working station by the counter. Whilst I was waiting for my order from Fisherways in about 18:33 the lady ( Karabo) who was in Milky lane gear went back to her working station after three customers turned back with assumption that the store was close, because there was no one by the counter, whilst the trio was still socialising during working hours. When she returned to the serving counter there were clients who came in to buy three Ice cream she serviced them, subsequently two customer went in to buy two Ice cream, I immediately stood up from the Fisherways seating area and went to the counter I politely asked her why was she saying there is no Ice cream,it defrost but immediately withn 8 minutes shes now selling the Ice cream? Her responce was that " what was my expected response because at the time the Ice cream was defrost, this was with attitude and she saw me standing from the Fisherways eating area approaching her, and her impolite responce was evident that she was prepared to answer me with attitude infront of her clients at the time. I would like to express my deepest disappointment, disbelief of her attitude towards me. Karabo has no customer service at all, , not friendly and impatient. Moreover making the business to loose sales unecessary, I was there to buy 4 cups of Ice cream , it lives one to wonder how many Ice creams the clients who were not attended and left because Karabo was busy socializing with Debonairs employee (Joy) and the lady who look like was she working at Steers whom I did not get her name. I am sitting wondering how much is the business losing whilst the trio is waisting business time socialing during working hours, lying to clients by saying there is no Ice cream and ignoring other clients because of them chitchating. I understand that Debonairs, Fisherways, Steers and Milky Lane are under one management. Milky Lane customer service is poor, the management need to work on training the front line staff specifically Karabo, she needs to know about customer service, importance of sales for the business or she must be move from front-line, she will destroy the company's reputation. I have attached Karabos picture and the receipt from Fisherways as a proof that I was there and MALTREATED at Milky Lane.