K
Kairunnissa
Active since Sep 2025
2
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2 reviews7 months ago
The day before booking my flight, I visited the Emirates desk to confirm all travel requirements
The day before booking my flight, I visited the Emirates desk to confirm all travel requirements. I explained my full situation and showed my documents; their clerks and supervisors assured me there would be no problem and that I could fly. Based on this confirmation, I purchased tickets and later checked in. Shockingly, after check-in the same clerk approached me to say Turkish Airlines staff had raised an issue and that I should not fly. This led to more than an hour of delays, questioning, and distress for my family and me. Despite contradicting their own prior confirmation and traumatizing us further, Emirates eventually allowed us to board but stated they would not be responsible if any issue arose. As a frequent international traveler, I found this deeply unprofessional and entirely unexpected from Emirates. The mishandling, lack of accountability, and emotional toll were unacceptable and must be urgently addressed and the discomfort compensated.
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7 months ago
booked a flight in August where my family and I were deliberately prevented from boarding despite presenting all required documents
booked a flight in August where my family and I were deliberately prevented from boarding despite presenting all required documents. Staff at King Shaka International Airport acted unprofessionally, placing and then removing tags from our luggage and even suggesting we abandon our bags to board. Supervisor Mr. Huseyin Cepni and staff member Ms. Rowena Sooklal misled us, promising to fix our tickets after their error caused us to miss our flight, yet nothing was resolved. When we rebooked with Emirates, Ms. Sooklal again interfered, telling Emirates staff we lacked documents, despite prior clearance and confirmation from their own manager. This caused unnecessary delays until Emirates corrected the issue and allowed us to fly. As a frequent international traveler, I have never encountered such unprofessional, disruptive, and disrespectful behavior from airline staff. This treatment was unacceptable and demands accountability.
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