Sarvania P

FIONA, JOHAN AND Ferdi are Masters of Deception & Facade.

If a minus-star rating were possible, I would give it. I bought a brand new Tank 300 Super Lux top spec in April 2025, and since day one the vehicle has had a serious ignition manufacturing fault. The car switches off intermittently at robots and stop streets, posing a direct danger to my life. Each time it happens, the vehicle has to be manually restarted. The dealership has attempted to “fix” this issue four times, and to this day the problem remains unresolved. Despite this, the Dealer Principal (Ferdi), Fiona, and Johan have refused to replace the vehicle or take proper responsibility for what is clearly a manufacturing defect. What makes this even worse is that I was forced to pay for repairs out of my own pocket on a brand new vehicle because the dealership refused to properly resolve the issue under warranty. These three individuals work together to deflect responsibility, mislead, and cover for one another. Johan from the service department, in particular, cannot be trusted. When I left my vehicle for its first service, it was returned to me with a cracked driver-side window. The crack was at the top corner where the glass feeds into the rubber seal — I only noticed it later when sunlight hit it directly. This damage was never disclosed to me. It is disgusting how Johan, Fiona, and the Dealer Principal collude and lie for each other instead of protecting the customer. When they wanted to sell the vehicle, their tone, attitude, and professionalism were completely different. Once the money was paid, that all disappeared. I am now sitting with a brand new vehicle with a serious, unresolved manufacturing fault, I have paid out of pocket for repairs, and the dealership still refuses to replace the vehicle or resolve the issue properly. It is clear that they are not skilled or equipped to deal with these vehicles, and they do not understand how to diagnose or repair these complex Chinese vehicles. Please avoid this dealership at all costs. What you are sold is not what you receive, and when things go wrong, they will do everything possible to protect themselves — not you.