Joel W

Their guarantee seems to be worthless

We bought a 200L solar geyser in March 2021 which came with a 10 year guarantee, which is why we were willing to pay their very high price. It burst in August 2025. It worked pretty well until then, although we did have to replace the element twice. It has been almost two months with nothing done to honor the guarantee (we are using heated buckets for bathing at the moment). Every time I call, there is a new story about how they are about to do something, but nothing ever actually happens. They claimed that their people would be installing a new geyser in the area this past Monday and would come to take mine for repair after that, but they never came or contacted me in any way. The fact that they no longer have working email, that they no longer have a Jhb office, and that they seem to have only one employee in Durban that handles every call even when she is out of the office indicates that they are going out of business soon. I really don't think anyone should buy from them. If you do, do not rely on their guarantees or you may be waiting forever for them to honor what they promise.