Jake O

KLM - SPLIT our family - SHATTERED dream holiday

Extremely disappointed by the cancelation of our dream family holiday for 4. And then the lack of refund/vouchers even after DOZENS of attempts to email and/or phone. The original booking reference was SMW4EB. Eventually, after about 18 months of requests & pleading , they sent ONLY TWO voucher codes , NOT the 4 that we originally purchased. This means that our dream family holiday with our 2 teenage children turned into a short trip for only mom and son, while dad and daughter waved goodbye at the airport. Thanks KLM for splitting up our family.