Griselda Tasmin Ströh

Pathetic disrespectful service

To whom it may concern, I am emailing you regarding PATHETIC customer service directly from the manager (who says his name is Daniel) and the teller (who says her name is Thembelihle) at your Jumbo Crown Mines Store. Arguing and raising your voice with us customers in the aisle on their incorrect pricing for the same items which was done by their staff. Blaming it on previous customers moving merchandise - however a customer cannot price the item, ONLY staff can price the system. They had the same items on sale for R39.99 and again the same item with the same barcode, for R197.99 . It's the responsibility of the staff to make sure the pricing and merchandise are always correct. Within the service industry the customer is always right - Ombudsman and NCC , the customer has the right to disclosure of information and right to fair and responsible marketing. Why would we ever want to come back again ,knowing if we come back then this is the kind of attitude and treatment to expect. What a disappointment for our first tine experience. Kindly can someone attend to this matter to ensure it doesn't happen again and your customers do not leave unhappy. As for whoever is in the office, Muslim man named Noor, next time don't mock your customers and make side lined comments. Utterly rude. We work in the retail industry so we are well aware of how it works with customers. Entitlement of that level is disgusting. Maybe if you handled the situation with care and respect , we would have left as happy customers and there would have been no reason for bad reviews.