Ineke W

Added stress, cost, and inconvenience without real valuee

I recently booked flights through eSky, and also ended up booking a rental car via their platform. I had concerns after reading online reviews calling them a ****. I contacted eSky directly, and they assured me they are a legitimate company — and I do believe they are. That said, my experience was very disappointing. I was charged an additional R3,005.38 for “transaction fees and service costs.” According to eSky, this included things like processing fees and services such as online check-in. Yet when I changed my return flight directly with the airline, I later received the following email from eSky: “Just a quick heads-up - online check-in isn’t available for your FlySafair flight from George to Johannesburg on 24-09-2025. No worries, though! You can check in for free at the FlySafair check-in counter at the airport. Just make sure to arrive at least two hours before your departure to allow enough time.” In other words, despite paying a large additional fee, the “support” provided was telling me to do the free check-in at the airport myself. On top of this, the car rental booking through eSky was also problematic. When I arrived to collect the car, the reference could not be easily found, which made the process more complicated. And because the booking had been prepaid through eSky, there was no flexibility to make changes directly with the car rental company. While I do not believe eSky is a ****, my personal experience is that the extra fees and booking process added stress, cost, and inconvenience without real value. I would strongly recommend booking flights and car rentals directly with the airline or provider to avoid unnecessary charges and complications.