Michael V

Reeds N1 City

Unfortunately the lowest rating I can give is a 1 star. I purchased an extended service plan and warranty from Reeds N1 and on taking my vehile in for a service they were not aware of either and wanted to charge me. Once they realised the warranty was in place for a faulty clutch, they said the vehicle has only done 60k kilometres and the warranty only comes into effect at 120k kilometres. How can an established dealership not understand how extended service plans and warranties work? Let along ones they sell to their customers. Lack of understanding of sold products, extremely poor communication, and the attitude that the products are not directly from Isuzu and therefore not their problem are amoung the reasons I would highly recommend against Reeds N1 City. Lastly on receipt of my vehicle after 2 days, noting it still has to go in for the unresolved warranty claim, I received the vehicle with a bent fuel flap and a broken storage compartment infront of the fuse box.