LS
Linda S
Active since Oct 2025
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
WOODFORD CAR HIRE - CLAIMS PRACTICE DUPLICITY - NEVER USE THEM
I rented a vehicle at Lanseria Airport for one day. The consultant behind the counter asked me if I wanted insurance and specified that I had two options - one where the excess was R30,000 (cheaper premium) and the other where the excess was R3,000 with an obviously higher premium. Since it was only for one day that I rented the car, I chose the latter option with the excess of R3000 and signed as such. While I was parked at a function, someone side swiped the driver's door on the rental car, left a dent and drove away. I did not see the driver of the other car nor did they leave their details. I was then contacted by the rental claims division to point out the damage and I completed their form for the insurance. I have now received an email with a bill for R5927.25. When I queried it, they have now pointed out to me that their contract has a clause in it that permits them to bill me double excess "for all single vehicle accidents". THIS WAS NOT POINTED OUT TO ME AT THE TIME OF SIGNING THE CONTRACT. If this clause is to be interpreted correctly, then Woodfords are basically saying they can bill me double if I only have a single accident. If I have two, then I will pay less (the actual excess I signed up for?)? How in heaven's name does this actually make sense? And why is this clause not pointed out to customers on signing? The fact that the consultant at the time did not point this clause out to me on signing feels either like she doesn't know her job or she was deliberately trying to deceive me. Either way, I am incredibly annoyed by this and feel that I was misled into believing I would pay the excess when that was in fact not the case at all. I will NEVER USE WOODFORD EVERY AGAIN. They do not behave honourably and are not upfront about their claims practices.
53 replies
2 months ago
COMPUTASHARE USA NIGHTMARE - AGAIN
This is now the second negative review I am writing with regards to this dreadful company. My initial review was responded to and the person on the other side made every effort to assist but has not gone AWOL. No communications. No responses to emails. NO NOTHING. I am now 18 months down the line trying to resolve my father's estate and Computashare is literally the only thing holding up the finalisation thereof. The gentleman who initially responded to my first complaint has gone radio silence and does not respond to anything at all. The executor has emailed him. I have emailed him. There is absolutely no response - not even an out of office notification, not a read receipt. NOTHING. To say this is frustrating is an understatement. Much is it possible that these people are still in business when their service is so bad?
53 replies
6 months ago
Computashare USA are USELESS!
Never in all my born days have I experienced such incompetence. A year down the line and still they have done absolutely nothing to assist us. My late father has IBM shares held by this bunch of buffoons and it has taken us a year to get them to admit they lost the original certified documents signed by the master of the court, sent to them by private courier. A year to admit there is actually an account in my father's name. A year to basically be told we have to start the process all over again and hope like hell they don't lose the next set of documents from the court. We are now in the position of having to hire a US attorney to attempt to liquidate the shares and pay them to the estate - all at great personal expense. And does Computashare even apologise? Not on your life. I would never in a million years recommend these idiots for anything, not even street cleaning, since they clearly lack the ability to do anything with any sort of competency.
53 replies
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3 (100%)