Pravin R

UNACCEPTABLE SERVICE NISSAN

Complaint: Customer Dissatisfaction – Nissan CMH Midrand & Nissan Customer Care My experience with Nissan CMH Midrand and Nissan Customer Care has been unacceptable: Vehicle was in their possession for 8 weeks, during which the front and rear bumpers were damaged and returned to me without disclosure, feed back given to me later - apparently was towed from A to B by them Replacement bumpers were poorly fitted: damaged bolts, loose reflectors, and misaligned covers. On further inspection at another Nissan dealership, I discovered missing engine brackets/mountings and undercarriage damage that was not present before. To date, I still don’t have confirmation if genuine Nissan parts were used. Instead of holding the dealership accountable, Nissan Customer Care has simply sided with CMH Midrand’s decisions, leaving me with a damaged, faulty vehicle, missing parts, and no resolution. This issue has been ongoing for over 5 months, and the lack of accountability is shocking. Nissan Customer Care should rename themselves “Dealer Network Support” because they do not act in the customer’s best interest. I will not recommend or purchase a Nissan product in the future