Essa A

Absolutely Horrible Experience at Victory Lounge, Umhlanga

Victory Lounge in Umhlanga is nothing short of a disaster. I have been a customer for years, and every visit has been a nightmare. The owners two Indian women, are rude, dismissive, and completely incapable of running a business properly. They treat employees and customers with contempt, wasting everyone’s time and showing zero professionalism. Calling to place an order is a test of patience. I had to wait more than five minutes just to get a total price, while the poor employee struggled to get any cooperation. One owner literally said, “I’m busy”, as if customers’ needs are irrelevant. They clearly have no concept of basic respect. Their attitude shows they think only certain people matter, treating customers differently based on race, clothing, social status, or how much money they have. The food is a disgrace. After years of being open, the meat is jelly-like, greasy, and the dishes are always excessively oily. Everything is overpriced for the absolute garbage they serve. On top of that, every order takes over 40 minutes, if it ever arrives correctly. There is no improvement over the years, and the owners seem completely oblivious. The place feels cheap, unhygienic, and mismanaged. The owners spend more time gossiping and talking about their personal lives than focusing on their business or treating customers decently. Their arrogance, incompetence, and blatant favouritism make Victory Lounge an insult to anyone who walks through the door. I will NEVER return to this disgusting excuse for a restaurant. I strongly urge the owners to learn customer service, equality, and humility, because right now, they are a nightmare to deal with, and their food is a disgrace.