Lourencia S

Lack of urgent treatment 😭

WARNING to Other Pet Owners I am deeply heartbroken and disappointed with the treatment my dog received at Doornpoort Veterinary on 19 November 2025. My dog was severely injured after an accident, and we rushed him to this clinic at around 07:45. What happened next was, in my view, a shocking lack of urgency and care for an obvious emergency situation. Despite the vet openly suspecting a stomach rupture — a life-threatening condition — he told me he “did not see death,” which gave me a false sense of reassurance. Instead of acting immediately, we waited nearly two hours before X-rays were finally done around 10:00. Even then, the vet informed me that he would only operate the NEXT DAY, despite confirming multiple fractures and serious internal injury. At no point did the vet communicate how critical the situation really was. No emergency surgery was considered. No referral was suggested. Nothing was treated as urgent. As my dog’s condition worsened, I felt completely let down, confused, and increasingly desperate. I had to phone around myself to find another vet who could help. Sadly, he passed away later that afternoon at around 15:20, before the second clinic could even begin treatment. I understand that accidents happen and that outcomes cannot always be changed — but the lack of immediate action, urgency, and clear communication from this clinic is something I will never forget. I am sharing this review to warn others: if your pet is in a true emergency, please make sure you take them somewhere equipped and willing to treat emergency cases immediately. My experience here cost me precious hours and ultimately my dog’s life. He deserved better. And so do other pets.