KN
Kemeshan N
Active since Oct 2025
2
Reviews
0
Industries
Reviews
2 reviews3 months ago
Terrible customer service
Incredibly disappointing. My order was delivered without any communication (email/sms/etc) to confirm delivery. I tried on the items I ordered and noted that one of them was the incorrect size - I then went onto their website but the order showed "on the way", so I assumed I'd be unable to log a return. I then tried a week later, but the order still showed as "on its way". I emailed support and found out that theres a separate returns portal that you have to use (which you can't navigate to from your order history). When using the returns portal, the item showed as ineligible for return (and it was not marked as such upon purchase). When I enquired as to why, support eventually indicated that I had to log the return within 7 days of receiving them (weird, since according to their website the order is still "on it's way" to this day 2 months later). I explained the situation, and the after much back and forth, the support agent in his infinite wisdom said "You are welcome to return the one item with the incorrect sizing, and you can still log this return through the return portal. Once submitted, we’ll be able to review it and proceed with issuing store credit as requested." I then of course explained that I cannot log the return through the portal and asked for assistance, after which I have been ghosted. Terrible support service - do not use their online store unless you're prepared to deal with a headache.
0 replies
6 months ago
ABSA Rewards is Atrocious
I’ve been dealing with the same Absa Rewards tier issue for well over a year, and it still hasn’t been resolved. My tier keeps resetting from Tier 4 (which I consistently qualify for) to Tier 1, leading to incorrect rewards allocations every few months. Each time, I’ve had to email support to request manual corrections — yet the problem returns with the next accrual cycle. It’s now happened across multiple months and years: Nov 2023 – Ref: C-32436238 Apr 2024 – Ref: C-35761035 Feb 2025 – Ref: C-49663781 Jun–Sep 2025 – Ref: C-55641769 Despite numerous assurances and “fixes,” the underlying system fault clearly remains. My rewards were most recently incorrect again for September 2025, and my tier dropped back to Tier 1 at the start of October. This constant back-and-forth is incredibly frustrating. Other banks like FNB (eBucks) and Discovery (Miles) run far more reliable and transparent rewards programs — you don’t have to monitor or chase down your rewards every month. Absa needs to acknowledge and fix the root cause, backdate my missing rewards, and ensure my tier remains correct going forward. After multiple escalations and reference numbers, it’s unacceptable that this issue is still recurring in 2025.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)