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Levi's
Verified Business
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Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Levi's faces severe criticism across nearly every dimension of its customer experience, particularly its online store operations. Customers consistently report failed deliveries, unprocessed refunds stretching weeks or months, and a support team that is largely unreachable or unresponsive. Bright spots are rare but notable, with individual in-store staff receiving exceptional praise. The overall experience is deeply problematic.
Top Strengths:
- •Product Quality & Value: A small number of customers praise specific product lines like the curvy fit jeans for comfort, stretch, and durability. The Levi's brand still carries loyalty among passionate denim buyers.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Fashion & Clothing
100h 17mReply Time
-35 NPSUnlikely
Replied to 72% of negative reviews
Reply time on negative reviews: 104 hours 58 min
TrustIndex
0
Ranking
#13
in Fashion & Clothing
Avg Reply
100h 17m
NPS Score
-35
Recommended: Unlikely
Replied to 72% of negative reviews
Reply time on negative reviews: 104 hours 58 min
Review Distribution
1.4|56 Reviews
Jun '25 - May '26
5(11.1%)
4(2.2%)
3(0%)
2(2.2%)
1(84.4%)
5(11.1%)
4(2.2%)
3(0%)
2(2.2%)
1(84.4%)
Recent reviews (56)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Siphamandla M
1 reviews | Active since Jan 2020
22 Feb 2026, 19:35
Online items that can be brought back to shop
I have a problem my wife bought me 4jeans at Levi's online all if them were my size but 3 of them could not fit i think its because of the cut/type, when we tried to return them back the system could not allow it as it has certain day to allow returns. We then went from Empangeni to Durban (Levi's store) however we were told that items bought online can not be returned to the shop. We are now stucked with 3jeans costing more then R1500 but can not do anything with them. This policy of online items can not be returned to shop should be reviewed coz its disadvantages us as customers. I wrote to Levi's but did not received any feedback
Helpful (0)
|Replies (0)SM
Siphamandla M
1 reviews | Active since Jan 2020
22 Feb 2026, 19:35
Online items that can be brought back to shop
I have a problem my wife bought me 4jeans at Levi's online all if them were my size but 3 of them could not fit i think its because of the cut/type, when we tried to return them back the system could not allow it as it has certain day to allow returns. We then went from Empangeni to Durban (Levi's store) however we were told that items bought online can not be returned to the shop. We are now stucked with 3jeans costing more then R1500 but can not do anything with them. This policy of online items can not be returned to shop should be reviewed coz its disadvantages us as customers. I wrote to Levi's but did not received any feedback
0
Replies (0)SN
Shalom N
1 reviews | Active since Jan 2020
10 Feb 2026, 14:43
Don't want with my refund
The worst service ever, last time I had to wait a whole month for my refund and now I see they are doing the same thing. It's been 2weeks now going into 3weeks everything I call its always "okay will forward to the relevant department and call you back" guess what they never call...its honestly draining and now they no longer respond to my emails.
Helpful (0)
|Replies (0)SN
Shalom N
1 reviews | Active since Jan 2020
10 Feb 2026, 14:43
Don't want with my refund
The worst service ever, last time I had to wait a whole month for my refund and now I see they are doing the same thing. It's been 2weeks now going into 3weeks everything I call its always "okay will forward to the relevant department and call you back" guess what they never call...its honestly draining and now they no longer respond to my emails.
0
Replies (0)KN
Kemeshan N
1 reviews | Active since Jan 2020
20 Jan 2026, 07:01
Terrible customer service
Incredibly disappointing. My order was delivered without any communication (email/sms/etc) to confirm delivery. I tried on the items I ordered and noted that one of them was the incorrect size - I then went onto their website but the order showed "on the way", so I assumed I'd be unable to log a return. I then tried a week later, but the order still showed as "on its way". I emailed support and found out that theres a separate returns portal that you have to use (which you can't navigate to from your order history). When using the returns portal, the item showed as ineligible for return (and it was not marked as such upon purchase). When I enquired as to why, support eventually indicated that I had to log the return within 7 days of receiving them (weird, since according to their website the order is still "on it's way" to this day 2 months later). I explained the situation, and the after much back and forth, the support agent in his infinite wisdom said "You are welcome to return the one item with the incorrect sizing, and you can still log this return through the return portal. Once submitted, we’ll be able to review it and proceed with issuing store credit as requested." I then of course explained that I cannot log the return through the portal and asked for assistance, after which I have been ghosted. Terrible support service - do not use their online store unless you're prepared to deal with a headache.
Helpful (0)
|Replies (0)KN
Kemeshan N
1 reviews | Active since Jan 2020
20 Jan 2026, 07:01
Terrible customer service
Incredibly disappointing. My order was delivered without any communication (email/sms/etc) to confirm delivery. I tried on the items I ordered and noted that one of them was the incorrect size - I then went onto their website but the order showed "on the way", so I assumed I'd be unable to log a return. I then tried a week later, but the order still showed as "on its way". I emailed support and found out that theres a separate returns portal that you have to use (which you can't navigate to from your order history). When using the returns portal, the item showed as ineligible for return (and it was not marked as such upon purchase). When I enquired as to why, support eventually indicated that I had to log the return within 7 days of receiving them (weird, since according to their website the order is still "on it's way" to this day 2 months later). I explained the situation, and the after much back and forth, the support agent in his infinite wisdom said "You are welcome to return the one item with the incorrect sizing, and you can still log this return through the return portal. Once submitted, we’ll be able to review it and proceed with issuing store credit as requested." I then of course explained that I cannot log the return through the portal and asked for assistance, after which I have been ghosted. Terrible support service - do not use their online store unless you're prepared to deal with a headache.
0
Replies (0)V
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Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 14:58
Disgusting and disappointing service from Levi’s Online
I have placed my order with Levi’s SA on the 22nd of December, no communication whatsoever, i am getting the run around regarding the ETA. Tried calling in, they keep hanging up. I send emails, i get the same response that they have escalated. I called their courier service, i was told they have not received the order. Their service is rather disappointing and disgusting. I have advised them that i need a refund and that they must cancel this order, still have had no luck!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 14:58
Disgusting and disappointing service from Levi’s Online
I have placed my order with Levi’s SA on the 22nd of December, no communication whatsoever, i am getting the run around regarding the ETA. Tried calling in, they keep hanging up. I send emails, i get the same response that they have escalated. I called their courier service, i was told they have not received the order. Their service is rather disappointing and disgusting. I have advised them that i need a refund and that they must cancel this order, still have had no luck!
0
Replies (0)TM
Thuto M
1 reviews | Active since Jan 2020
31 Dec 2025, 06:44
**** Iconic Shirt!
I purchased two Iconic Levi’s shirts online, however upon delivery, one of the shirts appears to be ****. The shirt has no Levi’s label on the pocket, which raises serious concerns about its authenticity and quality. This is unacceptable for a brand that markets itself as selling genuine products. I logged an official complaint and requested an exchange on 22 December, yet to date I have received no resolution or response to my follow up email sent yesterday. Multiple attempts to contact customer care and your head office have been unsuccessful, as all calls go straight to voicemail
Helpful (0)
|Replies (0)TM
Thuto M
1 reviews | Active since Jan 2020
31 Dec 2025, 06:44
**** Iconic Shirt!
I purchased two Iconic Levi’s shirts online, however upon delivery, one of the shirts appears to be ****. The shirt has no Levi’s label on the pocket, which raises serious concerns about its authenticity and quality. This is unacceptable for a brand that markets itself as selling genuine products. I logged an official complaint and requested an exchange on 22 December, yet to date I have received no resolution or response to my follow up email sent yesterday. Multiple attempts to contact customer care and your head office have been unsuccessful, as all calls go straight to voicemail
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Replies (0)KvdW
Kaymin v d Walt
1 reviews | Active since Jan 2020
26 Dec 2025, 08:37
WORST PLACE EVER DONT BUY HERE
Bought 4 jeans for Christmas gave them as a gift but the size did not fit so the person took them with the receipts to exchange for the right size in Nelspruit where they were bought but they refuse to exchange them to the right size
Helpful (0)
|Replies (0)KvdW
Kaymin v d Walt
1 reviews | Active since Jan 2020
26 Dec 2025, 08:37
WORST PLACE EVER DONT BUY HERE
Bought 4 jeans for Christmas gave them as a gift but the size did not fit so the person took them with the receipts to exchange for the right size in Nelspruit where they were bought but they refuse to exchange them to the right size
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Replies (0)AM