Levi's
Verified Business
|1.5|51 Reviews (last 12 months)|Responds in 119h 21m
Levi's
Verified Business
|1.5
51 Reviews (last 12 months)
Responds in 119h 21m
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Levi's South Africa is facing significant customer experience challenges, particularly with online orders and refund processing. While a handful of in-store experiences highlight standout staff like Dolly, Bongani, Ashley Khan, and Tshepo, the dominant narrative is one of unresolved returns, missing deliveries, and unresponsive online customer service that erodes trust in the brand.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
Trustindex Rating
2.6Ranked In Fashion & Clothing
#14Reply Time
119h 21mNPS Score
-40Unlikely
Replied to 57% of negative reviews
Reply time on negative reviews: 128h 23m
TrustIndex
2.6
Ranking
#14
in Fashion & Clothing
Reply Time
119h 21m
NPS Score
-40
Recommended: Unlikely
Replied to 57% of negative reviews
Reply time on negative reviews: 128h 23m
Frequently Asked Questions About Levi's
What do customers say about Levi's?
Based on recent customer reviews, Levi's South Africa is facing significant customer experience challenges, particularly across its online channel. Customers consistently describe poor responsiveness, refund delays, and product quality concerns, while in-store experiences are polarised between exceptional named staff and humiliating treatment by certain managers. The brand's heritage loyalty is being eroded by operational and service breakdowns.
Is Levi's trustworthy?
Levi's has a TrustIndex of 2.6 out of 10 on Hellopeter, based on reviews in the last 12 months.
Recent reviews (51)
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