Levi's
Verified Business
|1.4|48 Reviews (last 12 months)|Responds in 131h 6m
Levi's
Verified Business
|1.4
48 Reviews (last 12 months)
Responds in 131h 6m
Rated in:
Scores reflect the Overall AI Score for each category
Levi's
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Levi's South Africa is facing significant customer experience challenges, particularly with online orders and refund processing. While a handful of in-store experiences highlight standout staff like Dolly, Bongani, Ashley Khan, and Tshepo, the dominant narrative is one of unresolved returns, missing deliveries, and unresponsive online customer service that erodes trust in the brand.
Replied to 56% of negative reviews
Reply time on negative reviews: 133h 10m
TrustIndex
2.4
Ranking
#18
in Fashion & Clothing
Reply Time
131h 6m
NPS Score
-53
Recommended: Unlikely
Replied to 56% of negative reviews
Reply time on negative reviews: 133h 10m
Sep '25 - Aug '26
Based on recent customer reviews, Levi's South Africa is facing significant customer experience challenges, particularly across its online channel. Customers consistently describe poor responsiveness, refund delays, and product quality concerns, while in-store experiences are polarised between exceptional named staff and humiliating treatment by certain managers. The brand's heritage loyalty is being eroded by operational and service breakdowns.
Levi's has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 48 reviews in the last 12 months. They reply to 56% of negative reviews, typically within 133 hours 10 min. Hellopeter has tracked Levi's across 288 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2013
Hi Craig, Thank you for your email and for bringing this to our attention. I'm sorry to hear about the difficulties you’ve experienced, as well as your previous attempt to get assistance that did not receive a response. Unfortunately, we are unable to locate any prior correspondence on our system. We also regret to inform you that, as the online store for Levi's, we are not able to assist with matters relating to in-store purchases or assessments. I would recommend going back to your nearest Levi’s store, where the team will be able to inspect the items and assist you further. We apologise for any inconvenience caused and appreciate your understanding. Kind regards, Levi's South Africa Online (Customer Service Team)
1 reviews | Active since Jan 2013
Hi Craig, Thank you for your email and for bringing this to our attention. I'm sorry to hear about the difficulties you’ve experienced, as well as your previous attempt to get assistance that did not receive a response. Unfortunately, we are unable to locate any prior correspondence on our system. We also regret to inform you that, as the online store for Levi's, we are not able to assist with matters relating to in-store purchases or assessments. I would recommend going back to your nearest Levi’s store, where the team will be able to inspect the items and assist you further. We apologise for any inconvenience caused and appreciate your understanding. Kind regards, Levi's South Africa Online (Customer Service Team)
1 reviews | Active since Jan 2013
Once again, no response from an international brand, I hope you guys are witnessing the shocking customer service we getting from this brand. They obviously have no response for the poor quality of there product.
1 reviews | Active since Jan 2013
Once again, no response from an international brand, I hope you guys are witnessing the shocking customer service we getting from this brand. They obviously have no response for the poor quality of there product.
1 reviews | Active since Jan 2023
I ordered a pair of jeans from them and unfortuantely it didnt fit (small), i logged a return(exchange) but i was told their i am way out of reach for their courier , i then request for their address so that i can send them the item and they refund me, from this i have not response and i have followed up a few times, i didnt not expect this kind of experince from them its disappointing
1 reviews | Active since Jan 2023
I ordered a pair of jeans from them and unfortuantely it didnt fit (small), i logged a return(exchange) but i was told their i am way out of reach for their courier , i then request for their address so that i can send them the item and they refund me, from this i have not response and i have followed up a few times, i didnt not expect this kind of experince from them its disappointing
1 reviews | Active since Dec 2017
I am extremely disappointed with my recent experience. I attempted to buy their jeans online which clearly advertised on the website at a discounted price of R529 (51%). When I added the item to my cart, the price changed to R1099. I immediately contacted their customer service and provided screenshots as proof. Despite multiple follow-up, delays and assurance that the matter was escalated, I didn't receive any meaningful resolution. The promotion has since been removed, and I was told that the the R1099 is the price that applies, which I find misleading and unfair.
1 reviews | Active since Dec 2017
I am extremely disappointed with my recent experience. I attempted to buy their jeans online which clearly advertised on the website at a discounted price of R529 (51%). When I added the item to my cart, the price changed to R1099. I immediately contacted their customer service and provided screenshots as proof. Despite multiple follow-up, delays and assurance that the matter was escalated, I didn't receive any meaningful resolution. The promotion has since been removed, and I was told that the the R1099 is the price that applies, which I find misleading and unfair.
1 reviews | Active since Oct 2017
Amazing and friendly service I don’t have words for the service we got, walked into the wood mead outlet and I am so pleased, Dolly assisted us from start to finish, helping us look for sizes and look perfect in our jeans, we also received amazing love at the Till , Bongani was amazing giving us a big smile while we paid… This is the kind of service i just can’t wait to receive again. You guys have an amazing team, Dolly and Bongani, Thank you guys :)
1 reviews | Active since Oct 2017
Amazing and friendly service I don’t have words for the service we got, walked into the wood mead outlet and I am so pleased, Dolly assisted us from start to finish, helping us look for sizes and look perfect in our jeans, we also received amazing love at the Till , Bongani was amazing giving us a big smile while we paid… This is the kind of service i just can’t wait to receive again. You guys have an amazing team, Dolly and Bongani, Thank you guys :)
1 reviews | Active since Mar 2026
I am disgusted by the worst service ever received at their sale at Mutual Park Pinelands. Most unfriendly and unhelpful staff.
1 reviews | Active since Mar 2026
I am disgusted by the worst service ever received at their sale at Mutual Park Pinelands. Most unfriendly and unhelpful staff.
1 reviews | Active since Feb 2026
I have a problem my wife bought me 4jeans at Levi's online all if them were my size but 3 of them could not fit i think its because of the cut/type, when we tried to return them back the system could not allow it as it has certain day to allow returns. We then went from Empangeni to Durban (Levi's store) however we were told that items bought online can not be returned to the shop. We are now stucked with 3jeans costing more then R1500 but can not do anything with them. This policy of online items can not be returned to shop should be reviewed coz its disadvantages us as customers. I wrote to Levi's but did not received any feedback
1 reviews | Active since Feb 2026
I have a problem my wife bought me 4jeans at Levi's online all if them were my size but 3 of them could not fit i think its because of the cut/type, when we tried to return them back the system could not allow it as it has certain day to allow returns. We then went from Empangeni to Durban (Levi's store) however we were told that items bought online can not be returned to the shop. We are now stucked with 3jeans costing more then R1500 but can not do anything with them. This policy of online items can not be returned to shop should be reviewed coz its disadvantages us as customers. I wrote to Levi's but did not received any feedback