Christian T

BMG - poor service

BMG Worcester has very poor customer service. Contacted them in regards to a 13mm cdrive socket that I need. The guy **** about calling me back. I repeatedly called back and spoke to at least 4 different people and all of them failed to even know what a cdrive socket is and also to find out if they have any 13mm sockets in stock. After calling back and being on hold for a while, they started to pick up and terminate the call right away. I also messaged them on WhatsApp with photos of what I need. It's a few days now and I never heard back from them again. I contacted the branch in Ceres and also sent them photos of the type of socket that I need. The guy ordered the socket and assured me that it's the same type as the photo. The experience was better than with the Worcester branch, but not surprisingly the guy ordered the wrong socket. It's frustrating that people with such limited knowledge can work in tool sales. Very disappointed