CM
Charles M
Active since Oct 2025
3
Reviews
0
Industries
Reviews
3 reviews5 months ago
STAY AWAY
I paid R5,000 in advance to Nick van der Merwe (CG Movers) to assist with paying workers ahead of a move from Oudtshoorn to Brackenfell. This amount was outside of the agreed moving fee and was made in good faith. The move has been completed, yet the refund has not been processed. I have left multiple messages with no response. Stay away from CG Movers and Nick Van Der Merwe ************* and a ****
0 replies
6 months ago
Worst Service Ever
I am writing to express my deep dissatisfaction with the service I received from your company. I booked a move with Trek-Move and paid the required deposit well in advance, trusting that your team would deliver on the agreed-upon schedule and service quality. On the scheduled day of pickup, I was promised that the truck would arrive between 7:00 AM and 8:00 AM. Not only did your team fail to arrive, but I was also forced to initiate contact myself, only to be informed that the truck had allegedly “broken down.” No alternative arrangements were offered, and despite multiple attempts to reach your office, my calls went unanswered. To make matters worse, your company has refused to refund my deposit, despite failing to provide the service I paid for. This is not only unprofessional but also *********. I demand an immediate refund of my deposit and a formal apology for the inconvenience and stress caused. If this matter is not resolved promptly, I will be left with no choice but to escalate the issue through consumer protection channels and share my experience publicly to warn others. I hope you take this complaint seriously and act swiftly to resolve it.
0 replies
6 months ago
Poor communication and service delivery is deeply concerning,
REF: wf_17069898 The quality of service provided by Sanlam, particularly in their responsiveness and communication with clients. Lack of accountability and follow-through, where queries are met with vague responses or no feedback at all, even after multiple follow-ups via email, Unprofessional conduct from support staff. This pattern of poor communication and service delivery is deeply concerning, especially for a financial institution entrusted with managing long-term investments and life policies. It undermines client confidence and raises serious questions about operational effectiveness and client-centricity. I urge Sanlam to take immediate steps to improve their service standards, enhance transparency, and prioritize client engagement to restore trust and uphold their reputation in the industry. The matter was referred to Sanlam Arbitrator, and it was just referred back SCComplaints@sanlam.co.za
106 replies
Review Distribution
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1 Star
3 (100%)