Mokadi M

Appointment

Title: Issues with Appointment Respect and Service I visited Medellin Gentlemen Groomers Irene Link around 1 pm, and they gave me an appointment slot for 4:30 pm. I arrived before my scheduled time, and my son was left waiting. To my dismay, when I returned at 5 pm, someone else was getting a haircut, and my son hadn't been attended to yet. Despite arriving early and having a booked appointment, we weren't served in our allocated time slot. Compounding this, a relative had previously experienced mistreatment at their barber shop, which makes me concerned about consistency in black customer treatment. The manager, Kobus, appeared to prioritize other patrons over us, inserting them into our time slot. We only got attended to at 5:30 pm, and that was after I voiced my dissatisfaction. In an attempt to diffuse my complaint, Kobus offered a complimentary haircut, which I declined. As a paying customer, my aim wasn't to seek a free service but to express my frustration at not being treated with the respect and timeliness I expected - an experience that seems not isolated, considering my relatives past encounter. Rating: 2/5 stars