Mariska B

Mike's Kitchen Montana

Bad service and bad experience!! When we arrived with the family and kids, menues along with the special menus were provided to us with the daily specials. When we ordered the Saturday special shown on that spesific menu we were informed that the special was no longer available and the incorrect menus were given to us. So we ordered from the normal menus and waited over an hour for our food. Food were cold and the kids received chips instead of smilies. After this we did not see the waiter again, my husband went to ask for her and the manager had to bring us our drinks. The place feels like a hot box. There was a child hitting other children includding my child. The ladies appointed by Mike's Kitchen did not address the matter with the parents and so we told the child to stop hitting our child. The bully chils's parent caused a verbal altercation with us and said his child will not be told what to do. This father wanted to start a physical altercation with my husband and male famliy members. My husband told him to back off and walk away. The manager heard and saw this father causing a scene and a disturbance, however he did not intervene and did not request this father to leave the premises. This is suppose to be a family restaurant and yes parents remain responsible for their children. However we will not have children hitting our children and we will not have their parents causing a disturbance just because we requested their child not to hit ours. This is not a bar where parents can cause a physical altercation infront of children. This is unacceptable and the ladies watching over the children on the play area should address these matters with the parents of the children hitting other children and manager before hand in order to prevent a disturbance before our children and family members. This is traumatizing to the children. This is how Mike's Kitchen will loose clients. Bullies should be banned from family restaurants!!!