Ashley R

Extremely Disappointed with Service at Cycle Lab Fourways Megastore

I am writing to express my extreme disappointment and frustration with the poor service I have experienced with Cycle Lab Fourways Megastore. Firstly, I signed up for the Tour de France challenge earlier this year, which required payment and completion of a set distance within a specific timeframe to qualify for a Tour de France performance shirt. I entered on 29 January 2025, and to date, I am still waiting for the shirt to be delivered. Despite numerous emails and eventual communication, the courier was unable to deliver the parcel, claiming they could not locate my address. I updated my details and followed up again, yet I am still waiting for any resolution. This is not about the amount paid, it’s about the principle and lack of accountability. I’ve since heard from several others who have had similar experiences, which is deeply concerning. Secondly, my bike was due for a service. I booked a time slot on their online portal and received no feedback. I tried again and rebooked, but still no contact or confirmation from them. I have always supported Cycle Lab and expected better communication and service from such a reputable brand. I hope this matter can be resolved urgently and that the level of service improves going forward.