Cycle Lab
Claimed Business
|3|6 Reviews (last 12 months)|This business does not respond to reviews
Cycle Lab
Claimed Business
|3
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
50Very Likely
NPS Score
50
Recommended: Very Likely
Review Distribution
3|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePV
ZK
Zak K
1 reviews | Active since Jan 2026
22 Jan 2026, 23:49
Cycle Lab Lynnwood Megastore is the standard of what customer service should be like 💛
My favorite store! Old school customer service with an awesome customer experience. Always going the extra mile and they have a way to make you feel part of the family! The team is clued up and passionate about the cycling lifestyle! Just a special mention to Gift! He is such an awesome guy and I trust his input about bikes and everything related. Keep it up!
Helpful (0)
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Zak K
1 reviews | Active since Jan 2026
22 Jan 2026, 23:49
Cycle Lab Lynnwood Megastore is the standard of what customer service should be like 💛
My favorite store! Old school customer service with an awesome customer experience. Always going the extra mile and they have a way to make you feel part of the family! The team is clued up and passionate about the cycling lifestyle! Just a special mention to Gift! He is such an awesome guy and I trust his input about bikes and everything related. Keep it up!
0
Replies (0)PK
Petrus K
1 reviews | Active since Sept 2022
7 Jan 2026, 19:13
Next level good
I haven't received service like this in years from any company. Order a list of parts from their website only to find the parts don't fit on my bike. Parts were send from 3 stores across SA. Their reply to my email was to visit Cyclab Cornubia. Cobus Pretorius help me. Patiently went through options for a hour, searching the entire country to find spares and in the end helped me select the best option for me. Then had to create credit notes for everything before I could walk out with the correct spares. Very happy with the end result.
Helpful (0)
|Replies (0)PK
Petrus K
1 reviews | Active since Sept 2022
7 Jan 2026, 19:13
Next level good
I haven't received service like this in years from any company. Order a list of parts from their website only to find the parts don't fit on my bike. Parts were send from 3 stores across SA. Their reply to my email was to visit Cyclab Cornubia. Cobus Pretorius help me. Patiently went through options for a hour, searching the entire country to find spares and in the end helped me select the best option for me. Then had to create credit notes for everything before I could walk out with the correct spares. Very happy with the end result.
0
Replies (0)DJ
EN
Eduan N
1 reviews | Active since Oct 2025
16 Oct 2025, 11:16
Cycle Lab - Lynnwood Megastore Poor Service, Empty Promises
This review is applicable to the Cycle Lab - Lynnwood Megastore This is some of the worst service from the workshop/ Manager that I have ever seen. A 1 star rating will be to high. I handed in my bicycle on Wednesday the 8th of October 2025 to the workshop requesting an inspection and report after an insident that cause some minor damages on my bicycle for insurance purposes. The work shop reported that they are busy but will provide the required infomation by Friday 10th October 2025. No correspondance was recieved what so ever. on Monday 13 Oct 2025 I Phoned to ask what is the curent status of this report where I was told by the manager that the workshop is under staffed, hence no progress. The Manager (Gunter) promised me that the report will be provided to me asap, but latest Wednesday 15 Oct 2025. I requested for updates. On the 14th Gerhard from Cycle lab phoned explaining that they still have not started with any of this work. but also explained that it will be done the following day. No feedback was received on the 15th Oct. Today I had to phone at 9am to find out that no work what soever has been done on my request. I again spoke to the manager (Gunter) where he said they will do it today after several promises I explained my frustration with ride joburg 10days out and the proses that still need to be followed for insurance purposes and the bicycle needed to be fixed aswell before 26th October I am in shock to imagine a Cyclelab Megastore has this poor service. Firstly lying about workshop capacity, making empty promises by the manager, and an overall no care attitude. I would highly suggest that anybody would rather use another workshop to prevent a delayed response or outcome for what ever request.
Helpful (0)
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Eduan N
1 reviews | Active since Oct 2025
16 Oct 2025, 11:16
Cycle Lab - Lynnwood Megastore Poor Service, Empty Promises
This review is applicable to the Cycle Lab - Lynnwood Megastore This is some of the worst service from the workshop/ Manager that I have ever seen. A 1 star rating will be to high. I handed in my bicycle on Wednesday the 8th of October 2025 to the workshop requesting an inspection and report after an insident that cause some minor damages on my bicycle for insurance purposes. The work shop reported that they are busy but will provide the required infomation by Friday 10th October 2025. No correspondance was recieved what so ever. on Monday 13 Oct 2025 I Phoned to ask what is the curent status of this report where I was told by the manager that the workshop is under staffed, hence no progress. The Manager (Gunter) promised me that the report will be provided to me asap, but latest Wednesday 15 Oct 2025. I requested for updates. On the 14th Gerhard from Cycle lab phoned explaining that they still have not started with any of this work. but also explained that it will be done the following day. No feedback was received on the 15th Oct. Today I had to phone at 9am to find out that no work what soever has been done on my request. I again spoke to the manager (Gunter) where he said they will do it today after several promises I explained my frustration with ride joburg 10days out and the proses that still need to be followed for insurance purposes and the bicycle needed to be fixed aswell before 26th October I am in shock to imagine a Cyclelab Megastore has this poor service. Firstly lying about workshop capacity, making empty promises by the manager, and an overall no care attitude. I would highly suggest that anybody would rather use another workshop to prevent a delayed response or outcome for what ever request.
0
Replies (0)AR
Ashley R
1 reviews | Active since Oct 2025
14 Oct 2025, 04:46
Extremely Disappointed with Service at Cycle Lab Fourways Megastore
I am writing to express my extreme disappointment and frustration with the poor service I have experienced with Cycle Lab Fourways Megastore. Firstly, I signed up for the Tour de France challenge earlier this year, which required payment and completion of a set distance within a specific timeframe to qualify for a Tour de France performance shirt. I entered on 29 January 2025, and to date, I am still waiting for the shirt to be delivered. Despite numerous emails and eventual communication, the courier was unable to deliver the parcel, claiming they could not locate my address. I updated my details and followed up again, yet I am still waiting for any resolution. This is not about the amount paid, it’s about the principle and lack of accountability. I’ve since heard from several others who have had similar experiences, which is deeply concerning. Secondly, my bike was due for a service. I booked a time slot on their online portal and received no feedback. I tried again and rebooked, but still no contact or confirmation from them. I have always supported Cycle Lab and expected better communication and service from such a reputable brand. I hope this matter can be resolved urgently and that the level of service improves going forward.
Helpful (0)
|Replies (0)AR
Ashley R
1 reviews | Active since Oct 2025
14 Oct 2025, 04:46
Extremely Disappointed with Service at Cycle Lab Fourways Megastore
I am writing to express my extreme disappointment and frustration with the poor service I have experienced with Cycle Lab Fourways Megastore. Firstly, I signed up for the Tour de France challenge earlier this year, which required payment and completion of a set distance within a specific timeframe to qualify for a Tour de France performance shirt. I entered on 29 January 2025, and to date, I am still waiting for the shirt to be delivered. Despite numerous emails and eventual communication, the courier was unable to deliver the parcel, claiming they could not locate my address. I updated my details and followed up again, yet I am still waiting for any resolution. This is not about the amount paid, it’s about the principle and lack of accountability. I’ve since heard from several others who have had similar experiences, which is deeply concerning. Secondly, my bike was due for a service. I booked a time slot on their online portal and received no feedback. I tried again and rebooked, but still no contact or confirmation from them. I have always supported Cycle Lab and expected better communication and service from such a reputable brand. I hope this matter can be resolved urgently and that the level of service improves going forward.
0
Replies (0)