Eduan N

Cycle Lab - Lynnwood Megastore Poor Service, Empty Promises

This review is applicable to the Cycle Lab - Lynnwood Megastore This is some of the worst service from the workshop/ Manager that I have ever seen. A 1 star rating will be to high. I handed in my bicycle on Wednesday the 8th of October 2025 to the workshop requesting an inspection and report after an insident that cause some minor damages on my bicycle for insurance purposes. The work shop reported that they are busy but will provide the required infomation by Friday 10th October 2025. No correspondance was recieved what so ever. on Monday 13 Oct 2025 I Phoned to ask what is the curent status of this report where I was told by the manager that the workshop is under staffed, hence no progress. The Manager (Gunter) promised me that the report will be provided to me asap, but latest Wednesday 15 Oct 2025. I requested for updates. On the 14th Gerhard from Cycle lab phoned explaining that they still have not started with any of this work. but also explained that it will be done the following day. No feedback was received on the 15th Oct. Today I had to phone at 9am to find out that no work what soever has been done on my request. I again spoke to the manager (Gunter) where he said they will do it today after several promises I explained my frustration with ride joburg 10days out and the proses that still need to be followed for insurance purposes and the bicycle needed to be fixed aswell before 26th October I am in shock to imagine a Cyclelab Megastore has this poor service. Firstly lying about workshop capacity, making empty promises by the manager, and an overall no care attitude. I would highly suggest that anybody would rather use another workshop to prevent a delayed response or outcome for what ever request.