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Unsatisfied Customer Services I Received

I joined Asambe Traveling Club since 01/02/2018 never used it before, fast forward October 2025 I have R18 737.80, as per Statement sent to me for confirmation. Now I booked in advance to travel by MSC cruise ship 09/02/2026,I phoned Nokwazi (Kwazbani) on 060 327 1298 told me to submit Asambe signed form which I did on 06/10/2025 and when I phone her again on 08/10/2025 to found out have they`ve done payment stating waiting for her manager. I phone Lydia on 10/10/2025 on 082 614 0894 her manager to find out if have done payment to secure my spot telling me not yet she is waiting for the account department to pay and I ask when she still not sure when (no straight answer) Its three weeks waiting for them with no luck payment MSC cruise ship. Asambe Traveling Club phone number on their websites are not working anymore that’s why I`ve been using cell phone numbers.