Gcinile V

Disgruntled Customer

On 07 July 2024, I bought a cell phone from M-Kopa, and during September 2025, the phone went blank, and it would not switch on. On 7 September 2025, I sent it for repairs to their local store. On 4 October 2025, I went to collect my phone from the local store, where I was told it was not fixed because the repair costs are higher than the market value of the device. I enquired about the next step available, which is the replacement of the device, as it is still on a 24-month warranty, and I was to visit the repair center, as they could not assist with the next process. I have been calling their offices in Brynston to no avail. Additionally, I have been on their chatboard platform with no assistance at all. I am frustrated as it is, as I do not have a phone to attend to my personal and work needs. I need this matter resolved; otherwise, I will be left with no option but to escalate a formal complaint with, O, as this is a violation of my consumer rights in terms of the CPA.