M
M-kopa
Unclaimed Business
M
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|9 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About M-kopa
M-kopa has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked M-kopa across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
Mlinganiseli
1 reviews | Active since Jan 2020
3 Dec 2025, 14:41
I payed R900 and aft...
I payed R900 and after 4 days the phone did not work, and they promised refund its been 4months now
Helpful (0)
|Replies (0)M
Mlinganiseli
1 reviews | Active since Jan 2020
3 Dec 2025, 14:41
I payed R900 and aft...
I payed R900 and after 4 days the phone did not work, and they promised refund its been 4months now
0
Replies (0)GV
Gcinile V
1 reviews | Active since Jan 2020
16 Oct 2025, 06:07
Disgruntled Customer
On 07 July 2024, I bought a cell phone from M-Kopa, and during September 2025, the phone went blank, and it would not switch on. On 7 September 2025, I sent it for repairs to their local store. On 4 October 2025, I went to collect my phone from the local store, where I was told it was not fixed because the repair costs are higher than the market value of the device. I enquired about the next step available, which is the replacement of the device, as it is still on a 24-month warranty, and I was to visit the repair center, as they could not assist with the next process. I have been calling their offices in Brynston to no avail. Additionally, I have been on their chatboard platform with no assistance at all. I am frustrated as it is, as I do not have a phone to attend to my personal and work needs. I need this matter resolved; otherwise, I will be left with no option but to escalate a formal complaint with, O, as this is a violation of my consumer rights in terms of the CPA.
Helpful (0)
|Replies (0)GV
Gcinile V
1 reviews | Active since Jan 2020
16 Oct 2025, 06:07
Disgruntled Customer
On 07 July 2024, I bought a cell phone from M-Kopa, and during September 2025, the phone went blank, and it would not switch on. On 7 September 2025, I sent it for repairs to their local store. On 4 October 2025, I went to collect my phone from the local store, where I was told it was not fixed because the repair costs are higher than the market value of the device. I enquired about the next step available, which is the replacement of the device, as it is still on a 24-month warranty, and I was to visit the repair center, as they could not assist with the next process. I have been calling their offices in Brynston to no avail. Additionally, I have been on their chatboard platform with no assistance at all. I am frustrated as it is, as I do not have a phone to attend to my personal and work needs. I need this matter resolved; otherwise, I will be left with no option but to escalate a formal complaint with, O, as this is a violation of my consumer rights in terms of the CPA.
0
Replies (0)SG
Siphokazi G
1 reviews | Active since Jan 2020
1 Oct 2025, 14:07
Disappointed
Worst service ever! I requested for a paid up letter last month and they sent one with an incorrect name and ID, called them to rectify this and I was told I’d get the letter by COB it’s been 2 days now I still don’t have the letter
Helpful (0)
|Replies (0)SG
Siphokazi G
1 reviews | Active since Jan 2020
1 Oct 2025, 14:07
Disappointed
Worst service ever! I requested for a paid up letter last month and they sent one with an incorrect name and ID, called them to rectify this and I was told I’d get the letter by COB it’s been 2 days now I still don’t have the letter
0
Replies (0)OO
Obakeng O
1 reviews | Active since Jan 2020
11 Sept 2025, 09:45
DON'T USE M-KOPA IF YOU WANT PEACE OF MIND
Bad service, bad agents no help whatsoever. I am was first blamed for a phone that is not charging less than six months after purchase. Now I can't even load app net internet connection but no assess to phone so how do you gain access to you WiFi services.
Helpful (0)
|Replies (0)OO
Obakeng O
1 reviews | Active since Jan 2020
11 Sept 2025, 09:45
DON'T USE M-KOPA IF YOU WANT PEACE OF MIND
Bad service, bad agents no help whatsoever. I am was first blamed for a phone that is not charging less than six months after purchase. Now I can't even load app net internet connection but no assess to phone so how do you gain access to you WiFi services.
0
Replies (0)iM
innocent M
1 reviews | Active since Jan 2020
5 Sept 2025, 02:26
Customer
I have paid my debt in two months, while contract was in 6 months and now mkopa doesn't want to remove me from credit bereu it is still showing that I owe money thr and when I call them,telling me nonsense
Helpful (0)
|Replies (0)iM
innocent M
1 reviews | Active since Jan 2020
5 Sept 2025, 02:26
Customer
I have paid my debt in two months, while contract was in 6 months and now mkopa doesn't want to remove me from credit bereu it is still showing that I owe money thr and when I call them,telling me nonsense
0
Replies (0)NN
Natasha N
1 reviews | Active since Jan 2020
20 Jun 2025, 14:09
Nog happy Customer
I purchased a phone early April 2025and started using the phone in May, im now encountering network issues with the phone and the agencies are not able to act upon the matter. There are absurd responses im getting from them and they still expect me to pah fkr a phone that does not function
Helpful (0)
|Replies (0)NN
Natasha N
1 reviews | Active since Jan 2020
20 Jun 2025, 14:09
Nog happy Customer
I purchased a phone early April 2025and started using the phone in May, im now encountering network issues with the phone and the agencies are not able to act upon the matter. There are absurd responses im getting from them and they still expect me to pah fkr a phone that does not function
0
Replies (0)MM
Marvin M
1 reviews | Active since Jan 2020
13 May 2025, 10:12
Appalling service
I took a phone from them in September 2024, and I paid my last instalment in February 2025. Since then my simcard has been locked to the phone which I cannot remove. I asked them through app messaging and called them twice to remove that but still no success. What kind of company is this that frustrates its clients in this manner??
Helpful (0)
|Replies (0)MM
Marvin M
1 reviews | Active since Jan 2020
13 May 2025, 10:12
Appalling service
I took a phone from them in September 2024, and I paid my last instalment in February 2025. Since then my simcard has been locked to the phone which I cannot remove. I asked them through app messaging and called them twice to remove that but still no success. What kind of company is this that frustrates its clients in this manner??
0
Replies (0)