Sabeehar B

Terrible customer service no adhere to professional protocol and respect as Individuals.

Trust that this complaint fins you well and a quick resolution is appreciated. Today dated 16/10/2025 mysef and my mother and 8 year old daughter went to the Starwood Spar with hope to purchase an item that was posted on the Spar Whatsapp group on sale at R7,99. Upon arriving at the store I took the icecream valued at approximately R1000 worth of ice creams , which was going to be purchased . When I went to the checkout the cashier stated that they were no longer on sale and I then showed the special on the Whatsapp platform she then called a manager named Nicolen and we then got int an argument I believe that this escalated because of his aggressive demenour he raised his voice demanding that I get out the store, and he even stated that i should not purchase these items and leave the store .My daughter was traumtised and my mother who previously worked for the Pick and Pay brand was trying to calm the situation telling the manager about customer service protocols. Then the store manager named Wenzil arrived I then had hope and believed that the situation would be resolved and Nicolen will be dealt with appropriately because off his rude and offensive behavior however the store manager was rude and arragant and even stated false information that on the AD stated that they have the right to refuse a customer of purchase which i then corrected him stating that it mentioned that they can only allow a customer to purchase a certain amount and nothing of such which he had stated ...he still insisted that they had the right to refused people service and nothing about the supervisors behaviour...he then mentioned that I'm challenging him as a person which was completely not in character of the situation. This is unexcptable and as a consumer I demand a wriiten apology from both. N neither did I receive what I came in for . There were several people shopping and they were indeed disgusted and to make matters worse I even advised bothe manager and supervisor that the icecreams where being purchased for a feeding scheme for the underpriviledge kid. Spar as a brand has been tarnished and disgraced due to poor management.