TR
Tineke R
Active since Oct 2025
2
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2 reviews4 months ago
Breach of Consumer Protection Act – Defective Vehicle Sale
My partner purchased a Mazda BT-50 2.2L from Midcity Motors 2 (Klerksdorp) at the end of October 2024. From day one, the vehicle had serious defects, including severe overheating, lack of power, smoking, and non-functional cruise control, despite being advertised as working. A diagnostic test on 5 December 2024 revealed multiple faults. Even after replacing most of the cooling system, the vehicle continued to overheat. The sales manager at the time (André) authorized refunding of limited costs (water pump, thermostat, viscous fan), but the underlying issues remained unresolved. I then took the vehicle to an independent specialist mechanic. His findings were alarming: - Engine timing was far out - Loose timing guide bolts - Red gasket silicone inside the engine - Turbo completely broken - Corroded pickup sensor wiring - Engine warning light deliberately disconnected on the instrument cluster to conceal faults - The timing had to be redone, the turbo replaced, and wiring repaired. The mechanic’s costs amounted to R18 257, which I had to pay myself. Despite this, the vehicle STILL overheats to this day. The mechanic’s professional opinion was that the engine has done far more than the 170,000 km stated on the odometer. Under the Consumer Protection Act, this vehicle was clearly not of acceptable quality, not reasonably durable, and not fit for purpose. The deliberate disabling of the engine warning light and failure to disclose material defects constitutes misrepresentation and deceptive conduct. The dealership failed to meet its legal obligations, and this experience reflects extremely serious and potentially *****ulent practices. I would STRONGLY caution consumers against dealing with this dealership.
56 replies
6 months ago
Extremely disappointing service and lack of support
Our truck was involved in an accident two months ago and was written off. Despite this, we’ve still been billed monthly for a vehicle that is no longer operational. I contacted the company to cancel the contract, but they refuse unless I pay the full remaining balance — which is unreasonable given the circumstances. On top of that, their app constantly fails to connect, especially during peak times, and I often receive “connection error” messages. I’ve reported this multiple times, yet customer service keeps insisting the issue is on my side, without offering any real assistance. I’ve laid several complaints, but the response has been slow, dismissive, and unhelpful. Overall, an extremely frustrating experience — I would strongly caution others before signing a contract with them.
212 replies
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