Maxine De buys/Hansen

Pathetic service at Bellville

took my Polo Vivo to Barons Bellville for a service on Wednesday morning. When I got home that evening, I noticed the cover around my gear lever was broken, it definitely wasn’t like that before. I phoned Thursday morning and was told to bring the car in on Friday, only to be told then that I should have just emailed the manager. What a waste of time and fuel. Barons still refused to take responsibility, claiming it wasn’t their fault and only offered to cover 50% of the cost. The only reason I chose them was because of the good feedback I’d heard, but this experience was incredibly disappointing. Do not trust Barons Bellville with your car, if something is damaged while it’s in their care, they won’t make it right. They’ve lost my trust and won’t see me again.