Bernd P

Very Unprofessional company try to charge me additional 14.000 Rand for weekend charge

Very unprofessional company…. I got very fast a reasonable quote for the relocation of my 2 dogs from SA to Thailand. It was documented the pick up date and that all the local agent costs including the transport from Bangkok to Pattaya was included. I accepted the quote and did the down payment 10 weeks before the pick up date. Now the nightmare begun: - 3 weeks before the pick up date I was asking for the flight schedule. After a few emails I was informed about the flight date => but this was the pick up date ! I got a reply that I can bring my dogs to the airport by my self and do the Vet check by my own …. I reminded them several times … and attached the emails with the confirmed pick up date. Ad the end they confirmed the pick up date - additional cost for weekend flight or additional boarding days I was informed that hey will charge me 1950 Rand because of the weekend flight or I can pay additional 950 Rand for more boarding days (flight not on the weekend) I accepted the additional weekend charge. - local (Thai) agent not involved / selected I was asking when my dogs will arrive at my place in Pattaya 2 weeks before pick up. I received an email that Google is not showing the address. It came out that because I insist to get an introduction email of the local Agent, that they were asking a relocation company 13 days before the pick up date for a quote ! - additional charge of local agent 10 days before pick up date I got an additional Invoice of 14.000 Rand For weekend charge and the transportation from Bangkok to Pattaya (Remember that on the quote/Invoice the transportation from Bangkok to Pattaya was stated and payed) After I asked to check the additional invoice … I got the reply: “As I’ve said on many emails today the agent is asking for an extra 550 USD then we add 30% on top” “I am the owner of the company and there is no other way to try and explain the extra charges are from our agent and it’s been passed onto you the owner”. This means the quote / invoice does not count !!!!!