PH
Pranesh H
Active since Oct 2025
12
Reviews
0
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Reviews
12 reviews6 months ago
Caution – Negligent and Unauthorized Repair
Two months ago, my front loader washing machine stopped powering on. I phoned Reception and was told a technician would come on-site for testing but instead, collection staff swiftly arrived to pick it up which was not originally agreed. A few days later, I was informed that the power module needed replacement. I declined the costly repair and requested that the machine be returned. The machine was delivered a week later and I immediately noticed that the front rubber door seal had been replaced and poorly fitted — a clear red flag that the machine had been unnecessarily tampered with. It took around 10 *****s to remove the back panel and access the power module. I removed it, took a photo and kept it aside. Recently i came to find out a vital component had been desoldered and removed from the PCB, raising serious concerns about its repairability. Using a borrowed power module for testing, and after further inspection of the machine, I found multiple issues: where the drain hose overflow was disconnected, the shock absorber bolts were loose, the drive belt was off-center, and most importantly, the entire drum assembly had been replaced with one that now leaks and has a production date stamp of two years after the purchase date of my machine. I am also unable to confirm whether other components, including the motor or related parts, were removed or altered, which raises further concern. All of this occurred when the only fault reported was the power module, located at the back panel. Why was anything else touched? The company’s own receipt clearly stated “no power” as the issue. It appears the company may have assumed I would discard the machine after declining the repair, and thus decided to strip it for spare parts. This was a well-maintained, fully functional machine before service. After handling by this company, it is now damaged, leaking, and unusable.
0 replies
6 months ago
Caution – Negligent and Unauthorized Repair
Two months ago, my front loader washing machine stopped powering on. I phoned Reception and was told a technician would come on-site for testing but instead, collection staff swiftly arrived to pick it up which was not originally agreed. I was wary from the beginning and I even phoned Reception again to clarify. The staff logged the call details on the invoice. A few days later, I was informed that the power module needed replacement. I declined the costly repair and requested that the machine be returned. When the machine was delivered a week later, I immediately noticed that the front rubber door seal had been replaced and poorly fitted — a clear red flag that the machine had been unnecessarily tampered with. I removed the power module and kept it aside only to discover recently that a vital electronic component had been desoldered and removed from the PCB, raising serious concerns about its repairability. Using a borrowed power module for testing, and after further inspection of the machine, I found multiple issues: where the drain hose overflow was disconnected, the shock absorber bolts were loose, the drive belt was off-center, and most importantly, the entire drum assembly had been replaced with one with a production date stamp of two years after the purchase date of my machine. Along the seam of the drums, black silicone sealant is app**** all the way around, and leaks water. All of this occurred when the only fault reported was the power module, located at the back panel. Why was anything else touched? The company’s own receipt clearly stated “no power” as the issue. It appears the company may have assumed I would discard the machine after declining the repair, and thus decided to strip it for spare parts. This was a well-maintained, fully functional machine before service. After handling by this company, it is now damaged, leaking, and unusable. The negligence, unauthorized tampering, and careless handling are ********* and unacceptable.
0 replies
6 months ago
Caution – Negligent and Unauthorized Repair
Two months ago, my front loader washing machine stopped powering on. I phoned Reception and was told a technician would come on-site for testing but instead, collection staff swiftly arrived to pick it up. When I called Reception again to clarify, I was told the machine needed to be tested at their workshop — not what was originally agreed. A few days later, I was informed that the power module needed replacement. I declined the costly repair and requested that the machine be returned. When the machine was delivered a week later, I immediately noticed that the front rubber door seal had been replaced and poorly fitted — a clear red flag that the machine had been unnecessarily tampered with. I removed the power module and kept it aside. I later discovered that an electronic component had been desoldered and removed from the PCB, raising serious concerns about what else had been altered. Using a borrowed power module for testing, and after further inspection of the machine, I found multiple issues: the wiring to the power module was loose and hanging, the drain hose overflow was disconnected, the shock absorber bolts were loose, the drive belt was off-center, and most importantly, the entire drum assembly had been replaced with one with a production date stamp two years after I purchased my machine. Along the seam of the drum halves, black silicone sealant had been roughly app**** all the way around, and this drum leaks water. All of this occurred when the only fault reported was the power module, located at the back panel. Why was anything else touched? The company’s own receipt clearly stated “no power” as the issue. It appears the company may have assumed I would discard the machine after declining the repair, and thus decided to strip it for spare parts. This was a well-maintained, fully functional machine before service. After handling by this company, it is now damaged, leaking, and unusable. The negligence, unauthorized tampering, and careless handling are ********* and unacceptable.
0 replies
6 months ago
Caution – Negligent and Unauthorized Repair
Two months ago, my front loader washing machine stopped powering on so, I phoned Reception and was told a technician would come on-site for testing. Instead, collection staff arrived swiftly to pick it up and demanded upfront payment. When I phoned again, I was now told the machine needed to be tested at their workshop. A few days later, I was informed that the power module needed replacement and so the company’s own receipt clearly stated “no power” as the issue. I declined the costly repair and asked for the machine to be returned. It took a week to be delivered, and immediately I noticed the front rubber door seal had been replaced and poorly fitted — a clear red flag confirming my worst fears that the machine had been unnecessarily tampered with. I removed the power module and discovered that an electronic component had been desoldered and removed from the PCB, raising doubts about what else had been altered and making the board unrepairable. When I eventually sourced a borrowed power module for testing, I found even more issues elsewhere: the drain hose was disconnected, shock absorbers loose, drive belt off-center, and the entire drum assembly replaced with one dated two years newer, and this one leaks water. Why were all these parts even touched when the power module — the only fault — is located at the back panel? It seems the company may have assumed I would discard the machine after declining the repair and possibly used it for spare parts. This was a well-maintained, fully functional machine before service and is now damaged and unusable. The handling was careless, *********, and unacceptable.
0 replies
6 months ago
Caution – Negligent and Unauthorized Repair
Two months ago, I sent my front loader washing machine for inspection after it stopped powering on. I explained this to the receptionist, who said a technician would come on-site for testing. Instead, collection staff arrived swiftly to pick it up and demanded upfront payment. When I phoned the reception again, I was now told the machine needed to be tested at their workshop. The company’s own receipt clearly stated “no power” as the issue and a few days later, was informed that the power module needed replacement. I declined the costly repair and asked for the machine to be returned. It took a week to be delivered, and immediately I noticed the front rubber door seal had been replaced and poorly fitted — a clear red flag confirming my worst fears that the machine had been unnecessarily tampered with. I removed the power module and discovered that an electronic component had been desoldered and removed from the PCB, raising doubts about what else had been altered and making the board unrepairable. When I eventually sourced a borrowed power module for testing, I found even more issues elsewhere: the drain hose was disconnected, shock absorbers loose, drive belt off-center, and the entire drum assembly replaced with one dated two years newer, and this one leaks water. Why were all these parts even touched when the power module — the only fault — is located at the back panel? It seems the company may have assumed I would discard the machine after declining the repair and possibly used it for spare parts. This was a well-maintained, fully functional machine before service and is now damaged and unusable. The handling was careless, *********, and unacceptable.
0 replies
6 months ago
Washing machine destroyed by 'not so smart' repair shop
Front loader washing machine was not powering on, so I phoned Ramona, who said a technician would do a callout. No technician came — only pickup staff who demanded payment. After a few days, Ramona phoned to say the machine needed a power module replacement. I declined due to the cost and requested that the machine be returned. Machine returned and I immediately noticed that the original front door rubber seal which had black stains on the inside had been removed, replaced and not fully installed. I suspect the drum assembly may have been replaced because it is not spinning smoothly by hand anymore and makes a grinding noise. Wiring to the power module was loose and hanging, and a component was desoldered and is missing from the power module pcb. I did not authorise any of these changes and i'm unclear why the front rubber and drum were removed for a rear power module issue other than to salvage parts for use in other machines. Installing a new power module and running a wash cycle confirms that the drum does not spin freely — it clicks and gets jammed during rotation, and water leaks from under the machine. This was a well-maintained machine which was fully functional before sending it for a simple power module check. The handling by the shop was negligent, and the changes made to my machine are unacceptable. I am sharing this to inform other customers to be cautious and to request that the company take responsibility for the damage and the missing parts.
0 replies
6 months ago
Washing machine destroyed by 'not so smart' repair shop
Smart Appliance Centre CC 4,6(792) Appliance repair service in Durban North‧Closed Thumbnail image 77+ Overview Reviews Photos Services About By owner Rate and review on Google Reviews All team78 technicians62 washing machine46 hisense39 +6 Sort by Most relevant Newest Highest Lowest Pranesh Heeralal Front loader washing machine was not powering on, so I phoned Ramona, who said a technician would do a callout. No technician came — only pickup staff who demanded payment. After a few days, …More Murray Dryden Local Guide·32 reviews·83 photos Edited 3 months ago Assigned as the designated service provider to repair a Samsung TV still under warranty. Never ever removed a bolt to even review the electrical components of the TV to diagnose that that panel is the problem. Took the TV in the original …More On collection On collection Returned in the wrong box Original box returned with water damage and dented+4 ❤️2 Smart Appliance Centre CC ***ner) 3 months ago Hi Murray, you seem to keep editing your post? Your unit was deemed unrepairable and a S****. We do not take box's,cables or remotes for this very reason. Your unit is over 5 years old and you seem to think that your box would be in a brand new condition after 5 years? The fact that you keep editing your review and are going back and forth regarding a box for a s**** tv,makes me question your sanity! Ashby Kurian Local Guide·313 reviews·1051 photos a month ago I am amazed at a company that excels not only in its profession but also in customer care. …More ❤️1 Smart Appliance Centre CC ***ner) a month ago Hi Ashby We’re glad we made your appliance repair process easy and stress-free. Nolwazi Mkhize 1 review a week ago New Thanks very much for your service. Will recommend you too my family good job done very professional and friendly technician ❤️1 Hello Peter https://www.hellopeter.com Smart Appliance Centre cc (BLACKBURN ROAD) Reviews Looking for Smart Appliance Centre cc (BLACKBURN ROAD) reviews? See what 29 customers have to say on Hellopeter, read their experiences, and share your ... 3,2(29) Reviews from the web 3,2/5HelloPeter · 29 reviews Facebook · Smart Appliance Centre 1K+ followers Smart Appliance Centre The Smart Appliance Centre CC provides Same-Day Service across Durban North, Westville, and Pinetown to get your kitchen back on track fast. Why trust us with ... Hello Peter https://www.hellopeter.com customer service and care is number one priority. The technician did not arrive at all. I had to phone Smart appliances and ask them what happened. She never apologised she just said she would phone him. He ... 1,0 · Review by Lorna B Smart Appliance Centre CC https://www.smartappliance.co.za Appliance repairs Durban - 40 Years of Experience Read our reviews and see why our customers love us. · Excellent service. Friendly and knowledgeable staff. Will definitely recommend their services. · Very good ... Smart appliance centre cc logoDurban appliance repairsAppliance repair BlogEast coast appliance repairsContact usWashing machine repairs... Instagram · smartappliancecentre922 90+ followers Smart Appliance Centre cc (@smartappliancecentre922) Smart Appliance Centre CC is committed to providing transparent pricing, high-quality repairs, and friendly service you can rely on. From fridges to dishwashers ... Smart Appliance Centre CC https://www.smartappliance.co.za Appliance repairs Durban North - Quality Service You Can Trust Customer Reviews Trusted Appliance Repairs in Durban North. Fast and efficient ... Smart Appliance Centre CC; 14 Blackburn Road , parkhill, durban north ... iVote.co.za https://www.ivote.co.za Smart Appliance Centre CC - Smeg Oven repairs Worst service ever. Not once did they call or give an update. They are totally useless. Not even a manager calls back. I will definitely not recommend them. ethekwini.co.za https://ethekwini.co.za Smart Appliance Centre CC - Business in eThekwini Portal Reviews. Smart Appliance Centre CC is a Appliance repair service establishment located in durban, KwaZulu-Natal, South Africa. Wednesday 7:30 AM–5 PM appliancerepair.co.za https://appliancerepair.co.za Smart Appliance Centre Smart Appliance Centre is a Appliance repair service establishment located in Durban North, KwaZulu-Natal, South Africa. Sunday Closed Monday 7:30 AM–5 PM Missing: cc | Show results with: cc Facebook · Smart Appliance Centre 4 reactions · 8 months ago Smart - Trusted Appliance Repair in Ballito The Smart Appliance Centre CC provides Same-Day Service across Durban North, Westville, and Pinetown to get your kitchen back on track fast. Why ... Missing: reviews | Show results with: reviews People also search for Results are personalised - Try without personalisation South Africa oThongathi - Based on your past activity Update location Dark theme: on Help Feedback Privacy Terms Pranesh Heeralal just now New Front loader washing machine was not powering on, so I phoned Ramona, who said a technician would do a callout. No technician came — only pickup staff who demanded payment. After a few days, Ramona phoned to say the machine needed a power module replacement. I declined due to the cost and requested that the machine be returned. Machine returned and I immediately noticed that the original front door rubber seal which had black stains on the inside had been removed, replaced and not fully installed. I suspect the drum assembly may have been replaced because it is not spinning smoothly by hand anymore and makes a grinding noise. Wiring to the power module was loose and hanging, and a component was desoldered and is missing from the power module pcb. I did not authorise any of these changes and i'm unclear why the front rubber and drum were removed for a rear power module issue other than to salvage parts for use in other machines. Installing a new power module and running a wash cycle confirms that the drum does not spin freely — it clicks and gets jammed during rotation, and water leaks from under the machine. This was a well-maintained machine which was fully functional before sending it for a simple power module check. The handling by the shop was negligent, and the changes made to my machine are unacceptable. I am sharing this to inform other customers to be cautious and to request that the company take responsibility for the damage and the missing parts.
0 replies
6 months ago
Washing machine destroyed by Repair Shop
Front loader washing machine was not powering on, so I phoned Ramona, who said a technician would do a callout. No technician came — only pickup staff who demanded payment. After a few days, Ramona phoned to say the machine needed a power module replacement. I declined due to the cost and requested that the machine be returned. Machine returned and I immediately noticed that the original front door rubber seal which had black stains on the inside had been removed, replaced and not fully installed. I suspect the drum assembly may have been replaced because it is not spinning smoothly by hand anymore and makes a grinding noise. Wiring to the power module was loose and hanging, and a component was desoldered and is missing from the power module pcb. I did not authorise any of these changes and i'm unclear why the front rubber and drum were removed for a rear power module issue other than to salvage parts for use in other machines. Installing a new board confirmed that the drum does not spin freely — it jams and clicks during rotation, and water leaks from under the machine. This was a well-maintained machine which was fully functional before sending it for a simple power module check. The handling by the shop was negligent, and the changes made to my machine are unacceptable. I am sharing this to inform other customers to be cautious and to request that the company take responsibility for the damage and the missing parts.
0 replies
6 months ago
Washing machine destroyed by Repair Shop
Front loader washing machine was not powering on, so I phoned Ramona, who said a technician would do a callout. No technician came — only pickup staff who demanded payment. After a few days, Ramona phoned to say the machine needed a power module replacement. I declined due to the cost and requested that the machine be returned. Machine returned and I immediately noticed that the old front door rubber seal which had black stains on the inside had been removed, replaced and not fully installed. I suspect the drum assembly may have been replaced because it is not spinning smoothly by hand and makes a grinding noise. Wiring to the module was loose and hanging, and a component was desoldered from the power module pcb. I did not authorise any of these changes and i'm unclear why the front rubber and drum were removed for a rear power module issue other than to salvage parts for use in other machines. Installing a new board confirmed that the drum does not spin freely — it jams and clicks during rotation, and water leaks from under the machine. This was a well-maintained machine which was fully functional before sending it for a simple power module check. The handling by the shop was negligent, and the changes made to my machine are unacceptable. I am sharing this to inform other customers to be cautious and to request that the company take responsibility for the damage and the missing parts.
0 replies
6 months ago
Washing machine damaged by Repair Shop
Front loader washing machine was not powering on, so I phoned Ramona, who said a technician would do a callout. No technician came — only pickup staff who demanded payment. After a few days, Ramona phoned to say the machine needed a power module replacement. I declined due to the cost and requested that the machine be returned. Machine returned and I immediately noticed that the old front door rubber seal which had black stains on the inside had been removed, replaced and not fully installed. I suspect the drum asewmbly may have been replaced because it is not spinning smoothly by hand and makes a grinding noise. Wiring to the module was loose and hanging, and a component was desoldered from the power module pcb. I did not authorise any of these changes and i'm unclear why the front rubber and drum were removed for a rear power module issue other than to salvage parts for use in other machines. Installing a new board confirmed that the drum does not spin freely — it jams and clicks during rotation, and water leaks from under the machine. This was a well-maintained machine which was fully functional before sending it for a simple power module check. The handling by the shop was negligent, and the changes made to my machine are unacceptable. I am sharing this to inform other customers to be cautious and to request that the company take responsibility for the damage and the missing parts.
0 replies
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12 (100%)