Smart Appliance Centre cc (BLACKBURN ROAD)
Unclaimed Business
|1.4|9 Reviews (last 12 months)|This business does not respond to reviews
Smart Appliance Centre cc (BLACKBURN ROAD)
Unclaimed Business
|1.4
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Smart Appliance Centre cc (BLACKBURN ROAD) is drawing significant criticism from customers seeking appliance repairs. A recurring theme is poor communication, with customers consistently mentioning unanswered calls, ignored emails, and unfulfilled delivery promises. Many describe repairs as incomplete or causing further damage to fridges, washing machines, dishwashers, and televisions. Customers frequently express frustration with rude reception staff, inconsistent diagnostic feedback, and refusal to refund when faults remain unresolved. A small positive note appears around successful television repairs, but overall sentiment leans heavily toward dissatisfaction and distrust.
Performance(last 12 months):
Review Distribution
1.4|9 Reviews
Jul '25 - Jun '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 16:23
Smart Appliance Centre Blackburn does not fix but damage goods-Beware!
My fridge was not working properly. I sent it to Smart Appliance Centre in Blackburn. As per their staff the fridge had an internal gas leak. The report states they fixed the fridge and stated all was in working order. No guarantee on the compressor. Now they are saying that leak was on heating side first which they fixed. It also has a leak on the cooling side and this cannot be fixed. They did not advise us initially of this. This shows inconsistency on their side. Fridge did not work from the next few days after they brought it back to us. So my fridge went in with a minor issue but still worked however now it has been 'repaired' by them but does not work!! Tired of calling them and being told different things..almost like they are guessing the fault. They have now done more damage to my appliance than before. Very unhappy with their lack of customer service and incompetence. If they could not fix it they should have just said so and I would have gladly paid somebody else that could do the job!
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 16:23
Smart Appliance Centre Blackburn does not fix but damage goods-Beware!
My fridge was not working properly. I sent it to Smart Appliance Centre in Blackburn. As per their staff the fridge had an internal gas leak. The report states they fixed the fridge and stated all was in working order. No guarantee on the compressor. Now they are saying that leak was on heating side first which they fixed. It also has a leak on the cooling side and this cannot be fixed. They did not advise us initially of this. This shows inconsistency on their side. Fridge did not work from the next few days after they brought it back to us. So my fridge went in with a minor issue but still worked however now it has been 'repaired' by them but does not work!! Tired of calling them and being told different things..almost like they are guessing the fault. They have now done more damage to my appliance than before. Very unhappy with their lack of customer service and incompetence. If they could not fix it they should have just said so and I would have gladly paid somebody else that could do the job!
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Anonymous
1 reviews | Active since Jan 2020
2 Dec 2025, 17:08
PATHETIC CUSTOMER SERVICE
Dear Hisense Customer Service, and Smart Appliance Center I am writing to formally lodge a complaint regarding a faulty Hisense hob and oven purchased approximately two weeks ago online from HiFi Corp, as well as the extremely poor after-sales service I have received. After receiving the appliances, I had an electrician install them this past weekend, only to discover that the oven does not work at all and two plates on the hob also do not switch on. I immediately contacted HiFi Corp and logged a fault. When I followed up on Monday, I was told that there was nothing further they could do and that I needed to contact Hisense directly. I then contacted Hisense, logged a fault, and emailed my proof of purchase to service2@hisense.com. I received SMS confirmations, including a message stating that a technician had been assigned. Today (Tuesday), I received a call from Ramona at Appliance Center at 14h35, confirming a technician would come out and that someone needed to be home. I confirmed that my wife was home and available. I returned home at 16h30 to find that no one had arrived. I called again and Ramona assured me the technician was still coming. It is now 19h00, and no one has arrived, nor have I received a call, update, or cancellation. I am extremely frustrated and disappointed. For a brand like Hisense, this level of unreliability and lack of communication is completely unacceptable. I urgently request that a Hisense manager intervene and contact me directly to resolve this matter as soon as possible. Please treat this as a priority.[ Ticket: 2387156 ] 215286008
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Anonymous
1 reviews | Active since Jan 2020
2 Dec 2025, 17:08
PATHETIC CUSTOMER SERVICE
Dear Hisense Customer Service, and Smart Appliance Center I am writing to formally lodge a complaint regarding a faulty Hisense hob and oven purchased approximately two weeks ago online from HiFi Corp, as well as the extremely poor after-sales service I have received. After receiving the appliances, I had an electrician install them this past weekend, only to discover that the oven does not work at all and two plates on the hob also do not switch on. I immediately contacted HiFi Corp and logged a fault. When I followed up on Monday, I was told that there was nothing further they could do and that I needed to contact Hisense directly. I then contacted Hisense, logged a fault, and emailed my proof of purchase to service2@hisense.com. I received SMS confirmations, including a message stating that a technician had been assigned. Today (Tuesday), I received a call from Ramona at Appliance Center at 14h35, confirming a technician would come out and that someone needed to be home. I confirmed that my wife was home and available. I returned home at 16h30 to find that no one had arrived. I called again and Ramona assured me the technician was still coming. It is now 19h00, and no one has arrived, nor have I received a call, update, or cancellation. I am extremely frustrated and disappointed. For a brand like Hisense, this level of unreliability and lack of communication is completely unacceptable. I urgently request that a Hisense manager intervene and contact me directly to resolve this matter as soon as possible. Please treat this as a priority.[ Ticket: 2387156 ] 215286008
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Anonymous
1 reviews | Active since Jan 2020
16 Oct 2025, 09:25
Poor communication
A 3 month long frustrating process with Smart Appliance Centre. Our Whirlpool dishwasher’s original water inlet issue still isn’t fixed, despite several returns. We were told it was debris, but that wasn’t the cause of the initial fault. Communication has been very poor - ZERO call-backs or replies to messages. I stayed polite and patience throughout the process but I have not been treated correctly as a customer. Feeling very let down. We requested a refund since they have not actually fixed the appliance but they simply refused.
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Anonymous
1 reviews | Active since Jan 2020
16 Oct 2025, 09:25
Poor communication
A 3 month long frustrating process with Smart Appliance Centre. Our Whirlpool dishwasher’s original water inlet issue still isn’t fixed, despite several returns. We were told it was debris, but that wasn’t the cause of the initial fault. Communication has been very poor - ZERO call-backs or replies to messages. I stayed polite and patience throughout the process but I have not been treated correctly as a customer. Feeling very let down. We requested a refund since they have not actually fixed the appliance but they simply refused.
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Anonymous
1 reviews | Active since Jan 2020
13 Oct 2025, 12:50
Terrible
The most horrific experience. No communciation. they took my washing machine and I never heard from them, when I called through I was told to stop talking by the most rude receptionist. Very disappointing as I have used them in the past but this has ruined it completely. Would never recommend them.
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Anonymous
1 reviews | Active since Jan 2020
13 Oct 2025, 12:50
Terrible
The most horrific experience. No communciation. they took my washing machine and I never heard from them, when I called through I was told to stop talking by the most rude receptionist. Very disappointing as I have used them in the past but this has ruined it completely. Would never recommend them.
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Anonymous
1 reviews | Active since Jan 2020
27 Aug 2025, 13:53
None existant service.
This company is pathetic. They dont answer emails, barely respond to whatsapp's l. When they do respond the fail to provide timely feedback can't even provide prices or spares based o. Pictures for the spares, spares numbers, make and model and serial number of the washing machines. Steer clear. You spend your life chasing then and asnweringbthe same questions over and over because they couldn't be bothered to read correspondence first.
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Anonymous
1 reviews | Active since Jan 2020
27 Aug 2025, 13:53
None existant service.
This company is pathetic. They dont answer emails, barely respond to whatsapp's l. When they do respond the fail to provide timely feedback can't even provide prices or spares based o. Pictures for the spares, spares numbers, make and model and serial number of the washing machines. Steer clear. You spend your life chasing then and asnweringbthe same questions over and over because they couldn't be bothered to read correspondence first.
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Anonymous
1 reviews | Active since Jan 2020
22 Aug 2025, 08:10
Machine only half repaired after over a year of waiting.
We sent our coffee machine in for repairs. It took over a year to repair. I kept having to follow up with them as they said that they were waiting for a part from Germany. We eventually had to buy another machine one the meantime. When we got it back it was only half repaired. They want to charge me over R500 for them to collect it from my house to complete the repair. One would think thay customer service would prevail after such terrible service! I was promised on email that they would someone to collect and when I phone in to ask why it hasn't been fetched, they they thay they don't offer that service unless I pay the R500.
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Anonymous
1 reviews | Active since Jan 2020
22 Aug 2025, 08:10
Machine only half repaired after over a year of waiting.
We sent our coffee machine in for repairs. It took over a year to repair. I kept having to follow up with them as they said that they were waiting for a part from Germany. We eventually had to buy another machine one the meantime. When we got it back it was only half repaired. They want to charge me over R500 for them to collect it from my house to complete the repair. One would think thay customer service would prevail after such terrible service! I was promised on email that they would someone to collect and when I phone in to ask why it hasn't been fetched, they they thay they don't offer that service unless I pay the R500.
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Anonymous
1 reviews | Active since Jan 2020
1 Jul 2025, 09:06
Damaged TV Box and Unrepaired TV
Assigned as the designated service provider to repair a Samsung TV still under warranty. Never ever removed a ***** to even review the electrical components of the TV to diagnose that that panel is the problem. Took the TV in the original box with no damage whatsoever, returned the TV in another box with the TV completely unprotected inside. When I complained requesting the original box, it was returned damaged both bent and with water damage? How can they claim the TV was well cared for when the original packaging looks like it’s been left out in the rain.
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Anonymous
1 reviews | Active since Jan 2020
1 Jul 2025, 09:06
Damaged TV Box and Unrepaired TV
Assigned as the designated service provider to repair a Samsung TV still under warranty. Never ever removed a ***** to even review the electrical components of the TV to diagnose that that panel is the problem. Took the TV in the original box with no damage whatsoever, returned the TV in another box with the TV completely unprotected inside. When I complained requesting the original box, it was returned damaged both bent and with water damage? How can they claim the TV was well cared for when the original packaging looks like it’s been left out in the rain.
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