AM
Ashley M
Active since Aug 2016
35
Reviews
0
Industries
Reviews
35 reviews4 months ago
Pathetic customer service
Dear Hisense Customer Service, Hifi Corp I am writing to formally lodge a complaint regarding a faulty Hisense hob and oven purchased approximately two weeks ago online from HiFi Corp, as well as the extremely poor after-sales service I have received. After receiving the appliances, I had an electrician install them this past weekend, only to discover that the oven does not work at all and two plates on the hob also do not switch on. I immediately contacted HiFi Corp and logged a fault. When I followed up on Monday, I was told that there was nothing further they could do and that I needed to contact Hisense directly. I then contacted Hisense, logged a fault, and emailed my proof of purchase to service2@hisense.com. I received SMS confirmations, including a message stating that a technician had been assigned. Today (Tuesday), I received a call from Ramona at Appliance Center at 14h35, confirming a technician would come out and that someone needed to be home. I confirmed that my wife was home and available. I returned home at 16h30 to find that no one had arrived. I called again and Ramona assured me the technician was still coming. It is now 19h00, and no one has arrived, nor have I received a call, update, or cancellation. I am extremely frustrated and disappointed. For a brand like Hisense, this level of unreliability and lack of communication is completely unacceptable. I urgently request that a Hisense manager intervene and contact me directly to resolve this matter as soon as possible. Please treat this as a priority.
0 replies
4 months ago
PATHETIC CUSTOMER SERVICE
Dear Hisense Customer Service, and Smart Appliance Center I am writing to formally lodge a complaint regarding a faulty Hisense hob and oven purchased approximately two weeks ago online from HiFi Corp, as well as the extremely poor after-sales service I have received. After receiving the appliances, I had an electrician install them this past weekend, only to discover that the oven does not work at all and two plates on the hob also do not switch on. I immediately contacted HiFi Corp and logged a fault. When I followed up on Monday, I was told that there was nothing further they could do and that I needed to contact Hisense directly. I then contacted Hisense, logged a fault, and emailed my proof of purchase to service2@hisense.com. I received SMS confirmations, including a message stating that a technician had been assigned. Today (Tuesday), I received a call from Ramona at Appliance Center at 14h35, confirming a technician would come out and that someone needed to be home. I confirmed that my wife was home and available. I returned home at 16h30 to find that no one had arrived. I called again and Ramona assured me the technician was still coming. It is now 19h00, and no one has arrived, nor have I received a call, update, or cancellation. I am extremely frustrated and disappointed. For a brand like Hisense, this level of unreliability and lack of communication is completely unacceptable. I urgently request that a Hisense manager intervene and contact me directly to resolve this matter as soon as possible. Please treat this as a priority.[ Ticket: 2387156 ] 215286008
0 replies
4 months ago
POOR AFTER SALES SERVICE
Dear Hisense Customer Service, I am writing to formally lodge a complaint regarding a faulty Hisense hob and oven purchased approximately two weeks ago online from HiFi Corp, as well as the extremely poor after-sales service I have received. After receiving the appliances, I had an electrician install them this past weekend, only to discover that the oven does not work at all and two plates on the hob also do not switch on. I immediately contacted HiFi Corp and logged a fault. When I followed up on Monday, I was told that there was nothing further they could do and that I needed to contact Hisense directly. I then contacted Hisense, logged a fault, and emailed my proof of purchase to service2@hisense.com. I received SMS confirmations, including a message stating that a technician had been assigned. Today (Tuesday), I received a call from Ramona at Appliance Center at 14h35, confirming a technician would come out and that someone needed to be home. I confirmed that my wife was home and available. I returned home at 16h30 to find that no one had arrived. I called again and Ramona assured me the technician was still coming. It is now 19h00, and no one has arrived, nor have I received a call, update, or cancellation. I am extremely frustrated and disappointed. For a brand like Hisense, this level of unreliability and lack of communication is completely unacceptable. I urgently request that a Hisense manager intervene and contact me directly to resolve this matter as soon as possible. Please treat this as a priority.
318 replies
5 months ago
PATHETIC APP VOLKANO AUDIO
App sucks, multiple reviews and no response from the developers. Called your customer service and your incompetence is absolutely ridiculous.
0 replies
5 months ago
Formal Complaint Regarding Rude and Unprofessional Delivery Driver
Order: HRI1JX Good Day I would like to formally lodge a complaint regarding the behaviour of one of your delivery drivers. (The Courier Guy) We recently ordered a bed, and upon delivery, the driver was extremely rude and unhelpful. He expected my wife to carry the bed down the driveway by herself, stating that he is “not paid to carry packages into customers’ yards.” He insisted he would leave it at the gate and leave, which I find completely unacceptable and ********* especially considering the size and weight of the item. I contacted the Courier Guy office immediately and spoke to a lady who attempted to put me through to a manager or supervisor, but none were available at the time. I was told someone would return my call, but I have still not received any feedback. I also reported this issue to Rainbow Home where I purchased the bed, and they too attempted to contact Courier Guy but were unsuccessful. This level of service is unacceptable, and I request urgent feedback and corrective action regarding this matter. Customers should not be treated this way, and such behaviour reflects poorly on your company. I look forward to your prompt response.
0 replies
5 months ago
Formal Complaint Regarding Rude and Unprofessional Delivery Driver
Formal Complaint Regarding Rude and Unprofessional Delivery Driver Waybill: PZ8J3V Good day, I would like to formally lodge a complaint regarding the behaviour of one of your delivery drivers. We recently ordered a bed (Rainbow Home), and upon delivery, the driver was extremely rude and unhelpful. He expected my wife to carry the bed down the driveway by herself, stating that he is “not paid to carry packages into customers’ yards.” He insisted he would leave it at the gate and leave, which I find completely unacceptable and ********* especially considering the size and weight of the item. I contacted the Courier Guy office immediately and spoke to a lady who attempted to put me through to a manager or supervisor, but none were available at the time. I was told someone would return my call, but I have still not received any feedback. I also reported this issue to the store where I purchased the bed, and they too attempted to contact Courier Guy but were unsuccessful. This level of service is unacceptable, and I request urgent feedback and corrective action regarding this matter. Customers should not be treated this way, and such behaviour reflects poorly on your company. I look forward to your prompt response.
0 replies
9 months ago
****s
I've been waiting 4 day for a manager to call me... waited 2 whole days for a WhatsApp response, and operators that do respond are as dumb as a door knob. I requested to cancel my contract on the 7th of July of cpa states 30 day notice to cancel but the dumb **** Magdeline. W Tells me she can only cancel et the end of August. Worst Isp ever even Telkom gets 5 stars. Pathetic service. They don't care about the customer.
0 replies
18 months ago
Escalation Request: (4496851) Ongoing Issues with Faulty Samsung TV Repair and Unresponsive Support
Dear Samsung Customer Support and Makro Management, I am reaching out regarding my Samsung TV, which has been sent for repairs but continues to have recurring issues. Despite my best efforts to get assistance, I am experiencing significant delays and inadequate responses from both Samsung and Makro. Details and Timeline: Initial Repair Request: The TV was initially sent for repair due to multiple issues but was returned without a full resolution. (Complete Screen Replaced) Subsequent Issues: After the repair, the TV continued to experience the same malfunctions, prompting me to reach out again. Samsung Customer Support Experience: Samsung recently contacted me, claiming they only operate from 8 am to 5 pm, which I find unreasonable given past experience. Previously, Samsung staff (Cameron) arrived at my home at 6:50 am to collect the TV and returned it at 6:10 pm the following day after repair. Clearly, after-hours service is possible. Both my wife and I work full-time, and we are only available after 4 pm on weekdays. As paying customers, we expect reasonable accommodation and not to be met with restrictive policies or unhelpful responses. Makro Support – Contact Attempts with Elizabeth: I have been in contact with Elizabeth from Makro, who initially assured me that she would look into the issue and keep me updated. However, despite numerous follow-ups, I am either unable to reach her, or my calls go unreturned. When I do manage to speak with her, she promises to follow up, but I am yet to receive any meaningful assistance. This marks my fourth request for Makro management’s involvement. At this stage, I am requesting: A direct response from management at Makro, including an update on the repair status. A commitment from Samsung to accommodate my availability for further service. Clear communication from both parties to ensure that this matter reaches a timely and effective resolution. Could you please advise on any additional steps I should take to escalate this matter? Alternatively, I would appreciate management contacting me as soon as possible to help resolve these ongoing issues. Thank you for your attention to this matter.
454 replies
18 months ago
Escalation Request: (4496851) Ongoing Issues with Faulty Samsung TV Repair and Unresponsive Support
Dear Samsung Customer Support and Makro Management, I am reaching out regarding my Samsung TV, which has been sent for repairs but continues to have recurring issues. Despite my best efforts to get assistance, I am experiencing significant delays and inadequate responses from both Samsung and Makro. Details and Timeline: Initial Repair Request: The TV was initially sent for repair due to multiple issues but was returned without a full resolution. (Complete Screen Replaced) Subsequent Issues: After the repair, the TV continued to experience the same malfunctions, prompting me to reach out again. Samsung Customer Support Experience: Samsung recently contacted me, claiming they only operate from 8 am to 5 pm, which I find unreasonable given past experience. Previously, Samsung staff (Cameron) arrived at my home at 6:50 am to collect the TV and returned it at 6:10 pm the following day after repair. Clearly, after-hours service is possible. Both my wife and I work full-time, and we are only available after 4 pm on weekdays. As paying customers, we expect reasonable accommodation and not to be met with restrictive policies or unhelpful responses. Makro Support – Contact Attempts with Elizabeth: I have been in contact with Elizabeth from Makro, who initially assured me that she would look into the issue and keep me updated. However, despite numerous follow-ups, I am either unable to reach her, or my calls go unreturned. When I do manage to speak with her, she promises to follow up, but I am yet to receive any meaningful assistance. This marks my fourth request for Makro management’s involvement. At this stage, I am requesting: A direct response from management at Makro, including an update on the repair status. A commitment from Samsung to accommodate my availability for further service. Clear communication from both parties to ensure that this matter reaches a timely and effective resolution. Could you please advise on any additional steps I should take to escalate this matter? Alternatively, I would appreciate management contacting me as soon as possible to help resolve these ongoing issues. Thank you for your attention to this matter.
71 replies
19 months ago
BAD CUSTOMER SERVICE
I am writing to express my frustration with the ongoing issues I've faced regarding my faulty Samsung TV, which is now my second defective unit. I emailed both Samsung and Makro today, outlining my concerns, but have yet to receive any response. Refilwe from Samsung is also included in the email, yet there has been no communication from her side either. I understand that Makro does not allow customers to bring faulty TVs to the store due to the absence of a Samsung representative, insisting instead on home visits from Samsung. After waiting several hours for a reply, I attempted to follow up via phone. I called the store three times, only to be put on hold each time. On my fourth attempt, I reached the Makro call center and asked for Avish, who assisted me with my previous issues. After being on hold for 8 minutes, I was informed that he could not be located, and the representative promised to pass my details to him for a callback. As of now, it is 19:10, and I have yet to hear from anyone. This lack of communication and support is incredibly disappointing and raises serious concerns about Makro's commitment to customer service. I would appreciate an immediate response regarding my case and a resolution for the faulty TV issue. Thank you for your attention to this matter.
265 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
35 (100%)