SR
Siphelele R
Active since Oct 2025
2
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0
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Reviews
2 reviews4 months ago
Title: Shocking Service, Engine Cleaning Without Consent & Vehicle Vandalism – Renault Motus Tygervalley
Business: Renault Motus Tygervalley Staff Member Involved: Service Manager – Matthew I am extremely disappointed and disturbed by the treatment I received from Renault Motus Tygervalley. What was supposed to be a routine service turned into a traumatic and unacceptable experience. I took my vehicle in for a normal service. When I collected it, I immediately noticed that the engine had been completely cleaned and the coolant had been interfered with, without any explanation or my consent. This raised serious concerns, as I was not informed of any such work being required or performed. What made the situation even worse is what followed after I raised concerns. While refuelling shortly after collecting my vehicle, I discovered that my car had been slashed/damaged. This happened immediately after leaving the dealership, and I cannot ignore the timing and circumstances. When I attempted to address this with the service manager, Matthew, instead of receiving professional assistance or accountability, I was met with an extremely disturbing response. He told me that I “could get so much more if I wasn’t upset”, which I found highly inappropriate, unprofessional, and threatening under the circumstances. This statement made me feel intimidated and unsafe. At this point, I feel: My vehicle was tampered with I received poor and ********* service I was treated with disrespect and ************ My safety and property were put at risk I am requesting the following: A full investigation into what was done to my vehicle during service An explanation for the unauthorised engine cleaning and coolant interference Accountability regarding the damage to my vehicle A formal response from senior management at Motus Renault Compensation for damages and emotional distress caused This experience has completely destroyed my trust in this dealership. I am posting this publicly because my private attempts to resolve this matter have not been taken seriously. I expect urgent feedback from Motus Renault head office.
0 replies
6 months ago
No accountability from Khayelitsha Special School and SANTAM after accident
On the 30th of September, a driver from Khayelitsha Special School drove into the back of my car. Since the incident, I have been in constant communication, but there have been no clear plans or timelines on when or how my car will be repaired. The school’s vehicle is insured under SANTAM, yet neither the school nor the insurance company has provided any meaningful update or assistance. This has caused me great inconvenience — I start work at 3am in Salt River, travelling from Khayelitsha, and being without a car has made my life extremely difficult. All I am asking is for my car to be fixed promptly and for reimbur*****t of the expenses I’ve had to cover due to their delay and lack of communication. This level of negligence and lack of accountability is unacceptable from both the school and SANTAM.
106 replies
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