johan K

BIGFOOT EXPRESS WORST SERVICE EVER

Unprofessional & No Accountability for Damaged Goods Items were not collected on the date and time, no one notified me, when they finally arrived to collect a couple of days later the truck was to small, and suddenly it became my problem with emails being sent to me that the items doesn't fit. even though they had the correct dims for items being collected. When it finally arrived it arrived in poor condition, all items damaged due to not loading the items correctly and not securing the items on the back of the truck. After a few days of struggling to get hold of the correct person to submit a claim I was sent a claim form and that is where the communication stopped, after several attempts to follow up, I finally reached someone at customer service who just said it is out of my hands and a claim, if successful only pays out R5000 and takes 2 to 3 weeks. In this process I didn't only lose the R50 000 in damaged goods but also a client. Now I sit with damaged goods I cant sell And one less client and a bad name Please steer clear of bigfoot express