Retha V

Extremely Poor Service – Avoid Ordering from BoardRiders

I placed an order on 17 October 2025 and have not received any confirmation that it has been processed or dispatched. The website states delivery takes 3–5 working days and that an email will be sent once the order is processed. Neither has happened. I have tried calling the listed number (082 063 6665) and emailing the support address multiple times, but there has been no response. This lack of communication and failure to meet delivery promises is unacceptable. Based on my experience, I strongly advise other customers not to place orders with BoardRiders until these issues are resolved. Transparency and reliable communication are essential, and currently, this company is not meeting those standards.