Boardriders
Claimed Business
AI Review Summary
Based on recent customer reviews, Boardriders faces significant criticism across its online shopping experience. Customers consistently report wrong or missing items, out-of-stock products still listed as available, and extremely slow delivery times. The returns and refund process is described as a nightmare, with prolonged delays and minimal proactive communication. Emails and phone calls frequently go unanswered, leaving customers frustrated. While a small number of positive reviews praise fast delivery and helpful staff during promotional periods, the overwhelming majority highlight poor order fulfilment and unresponsive customer support as major concerns.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.6|15 Reviews
Jun '25 - May '26
5(7.1%)
4(0%)
3(0%)
2(7.1%)
1(85.7%)
5(7.1%)
4(0%)
3(0%)
2(7.1%)
1(85.7%)
Frequently Asked Questions About Boardriders
Based on recent customer reviews, Boardriders faces significant criticism across its online shopping experience. Customers consistently report wrong or missing items, out-of-stock products still listed as available, and extremely slow delivery times. The returns and refund process is described as a nightmare, with prolonged delays and minimal proactive communication. Emails and phone calls frequently go unanswered, leaving customers frustrated. While a small number of positive reviews praise fast delivery and helpful staff during promotional periods, the overwhelming majority highlight poor order fulfilment and unresponsive customer support as major concerns.
Boardriders has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked Boardriders across 67 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBK
Brin K
1 reviews | Active since Jan 2020
27 Jan 2026, 12:34
Pathetic Customer Service
Completely useless customer service. I was sent the completely wrong item, I notified them the next day and within another day they sent a courier to collect the incorrect item. Then crickets. They said they were looking into it and would get back to me. Once again nothing. Tried calling any emailing. I would dealing with someone call Zinhle. She really should not be doing customer support as she offers no support at all. Still waiting to be contacted on when I will received the item I paid for.
Helpful (0)
|Replies (0)BK
Brin K
1 reviews | Active since Jan 2020
27 Jan 2026, 12:34
Pathetic Customer Service
Completely useless customer service. I was sent the completely wrong item, I notified them the next day and within another day they sent a courier to collect the incorrect item. Then crickets. They said they were looking into it and would get back to me. Once again nothing. Tried calling any emailing. I would dealing with someone call Zinhle. She really should not be doing customer support as she offers no support at all. Still waiting to be contacted on when I will received the item I paid for.
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Replies (0)GM
SM
Shaun M
1 reviews | Active since Jan 2020
8 Jan 2026, 15:39
STAY AWAY FROM BOARDRIDERS!
I am so fed up with this company. It is my second time having this company treat me in this manner after giving them another chance since I always had great service from them. I ordered 3 items. One arrived in the wrong size. It was picked up quickly and sent back to them. Corresponded with customer service and was told they do not have the size I ordered. I was told I have the choice of a refund or choose another item but would not receive the discounts I received on my first purchase which I thought was totally unfair. This whole situation took a month to resolve which was ridiculous due to lack luster communication from their side. They seriously need to improve their stock availability.
Helpful (0)
|Replies (0)SM
Shaun M
1 reviews | Active since Jan 2020
8 Jan 2026, 15:39
STAY AWAY FROM BOARDRIDERS!
I am so fed up with this company. It is my second time having this company treat me in this manner after giving them another chance since I always had great service from them. I ordered 3 items. One arrived in the wrong size. It was picked up quickly and sent back to them. Corresponded with customer service and was told they do not have the size I ordered. I was told I have the choice of a refund or choose another item but would not receive the discounts I received on my first purchase which I thought was totally unfair. This whole situation took a month to resolve which was ridiculous due to lack luster communication from their side. They seriously need to improve their stock availability.
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Replies (0)JL
Jody L
1 reviews | Active since Jan 2020
8 Jan 2026, 11:25
Putride service
The worst customer service ever received , I ordered a rash vest in nov it came in early dec I immediately emailed them for a size exchange to date I am still waiting for this item to be picked up they have been telling me a courier is coming for 3 weeks already nobody has come I needed the item for the 3rd , nobody picks up a phone to call and apologise it’s almost as if this is normal customer service at boardriders infant they should have long ago allowed us to charge in store this mess would have been avoided I am so annoyed
Helpful (0)
|Replies (0)JL
Jody L
1 reviews | Active since Jan 2020
8 Jan 2026, 11:25
Putride service
The worst customer service ever received , I ordered a rash vest in nov it came in early dec I immediately emailed them for a size exchange to date I am still waiting for this item to be picked up they have been telling me a courier is coming for 3 weeks already nobody has come I needed the item for the 3rd , nobody picks up a phone to call and apologise it’s almost as if this is normal customer service at boardriders infant they should have long ago allowed us to charge in store this mess would have been avoided I am so annoyed
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Replies (0)mK
mollie K
1 reviews | Active since Jan 2020
11 Dec 2025, 07:02
They used to be good!
I ordered 4 T-Shirts on 24 November 2025. I received 1 T-Shirt on 5 December 2025. I immediately sent an e-mail to support@boardriders.co.za. They requested that I should order 3 other T-Shirts - which I did the same day. After no response, I mailed again on 10 December 2025 - no response. I forwarded the same mail on 11 December 2025 and got a response that request will be attended to in 24 - 72 hours!!
Helpful (0)
|Replies (0)mK
mollie K
1 reviews | Active since Jan 2020
11 Dec 2025, 07:02
They used to be good!
I ordered 4 T-Shirts on 24 November 2025. I received 1 T-Shirt on 5 December 2025. I immediately sent an e-mail to support@boardriders.co.za. They requested that I should order 3 other T-Shirts - which I did the same day. After no response, I mailed again on 10 December 2025 - no response. I forwarded the same mail on 11 December 2025 and got a response that request will be attended to in 24 - 72 hours!!
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Replies (0)DJ
De J
1 reviews | Active since Jan 2020
28 Nov 2025, 15:28
Pleasant surprise
Ordered 2 wetsuits as part of the Black Friday sale. Order placed on 26 November 2025, order received on 28 November 2025. Exceeded my expectations. Special thanks to Zinhle Ntuli for her excellent service and assistance.
Helpful (0)
|Replies (0)DJ
De J
1 reviews | Active since Jan 2020
28 Nov 2025, 15:28
Pleasant surprise
Ordered 2 wetsuits as part of the Black Friday sale. Order placed on 26 November 2025, order received on 28 November 2025. Exceeded my expectations. Special thanks to Zinhle Ntuli for her excellent service and assistance.
0
Replies (0)ML
Marlene L
1 reviews | Active since Jan 2020
17 Nov 2025, 06:58
Short Delivery on Parcel
Short Delivery on Parcel They deliver my parcel short with 1 item, do not inform me and when I contact them about it, I am asked to pick a replacement item from a predetermined list of items that do not remotely resemble the item that was short and to top it off, the items on this list is of a lower value than what I paid for the item that was not delivered. No correspondence to let me know that the item was short, it is like they wanted me to not notice. After I requested for a manager to contact me as I found it utterly disgraceful that I had to select an item that was not similar to that I originally bought and was of a lower value, I am not just being ignored, emails are not being answered shame on you Boardriders
Helpful (0)
|Replies (0)ML
Marlene L
1 reviews | Active since Jan 2020
17 Nov 2025, 06:58
Short Delivery on Parcel
Short Delivery on Parcel They deliver my parcel short with 1 item, do not inform me and when I contact them about it, I am asked to pick a replacement item from a predetermined list of items that do not remotely resemble the item that was short and to top it off, the items on this list is of a lower value than what I paid for the item that was not delivered. No correspondence to let me know that the item was short, it is like they wanted me to not notice. After I requested for a manager to contact me as I found it utterly disgraceful that I had to select an item that was not similar to that I originally bought and was of a lower value, I am not just being ignored, emails are not being answered shame on you Boardriders
0
Replies (0)RV
Retha V
1 reviews | Active since Jan 2020
27 Oct 2025, 16:45
Extremely Poor Service – Avoid Ordering from BoardRiders
I placed an order on 17 October 2025 and have not received any confirmation that it has been processed or dispatched. The website states delivery takes 3–5 working days and that an email will be sent once the order is processed. Neither has happened. I have tried calling the listed number (082 063 6665) and emailing the support address multiple times, but there has been no response. This lack of communication and failure to meet delivery promises is unacceptable. Based on my experience, I strongly advise other customers not to place orders with BoardRiders until these issues are resolved. Transparency and reliable communication are essential, and currently, this company is not meeting those standards.
Helpful (0)
|Replies (0)RV
Retha V
1 reviews | Active since Jan 2020
27 Oct 2025, 16:45
Extremely Poor Service – Avoid Ordering from BoardRiders
I placed an order on 17 October 2025 and have not received any confirmation that it has been processed or dispatched. The website states delivery takes 3–5 working days and that an email will be sent once the order is processed. Neither has happened. I have tried calling the listed number (082 063 6665) and emailing the support address multiple times, but there has been no response. This lack of communication and failure to meet delivery promises is unacceptable. Based on my experience, I strongly advise other customers not to place orders with BoardRiders until these issues are resolved. Transparency and reliable communication are essential, and currently, this company is not meeting those standards.
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Replies (0)