Dawn S

Absolutely unacceptable — never ordering again

Absolutely unacceptable — never ordering again We have always ordered Dagwoods from Frankie Fat Cake in Bracken Gardens, but today was officially the last time. We ordered the Dagwood special and the patty was raw. We took it back and they gave us another one… and again the patty was still raw even after the second attempt. We returned it again and requested a refund, but were told they cannot refund us because the Dagwood was “not returned in the original condition”, referring to the fact that bites were taken. Obviously someone has to taste the food to discover it’s raw — how else would we know? To make it worse, there was no manager or assistant manager on site. We were told to “send an email”. Completely unacceptable. Frankie Fat Cake Bracken Gardens — you have lost a loyal, regular customer. We will be taking this further.