FF
Frankie Fat Cake
Unclaimed Business
FF
Frankie Fat Cake
Unclaimed Business
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|9 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Frankie Fat Cake
Frankie Fat Cake has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked Frankie Fat Cake across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
Nikita
1 reviews | Active since Jan 2020
5 Feb 2026, 15:41
Frankie fat cake brackendowns Alberton
Oder from Frankie fat cake brackendowns Alberton, my oder was missing a item and some dome items was burn, the food was a disappointment. I phone the store to speak to a manager but was told both time the manager is not in and apparently only coms in once a week. Bothe time my number was taken and guven then two fays and still nothing. Food was terrible and so is the experience and service
Helpful (0)
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Nikita
1 reviews | Active since Jan 2020
5 Feb 2026, 15:41
Frankie fat cake brackendowns Alberton
Oder from Frankie fat cake brackendowns Alberton, my oder was missing a item and some dome items was burn, the food was a disappointment. I phone the store to speak to a manager but was told both time the manager is not in and apparently only coms in once a week. Bothe time my number was taken and guven then two fays and still nothing. Food was terrible and so is the experience and service
0
Replies (0)JC
Joshua C
1 reviews | Active since Jan 2020
21 Jan 2026, 05:38
Frankie Fatcake Bracken Gardens
Absolutely terrible customer service. Ordered 2 steak tramazinis which contained only fat. Went back to the restaurant looking for a solution and the staff refused to help. They refused to give us the managers phone number or to help sort out a problem. They took our food behind and refused to give it back. We then took 6 spice bottles while giving them all our contact details. We have now gone to the police station to open a case against them
Helpful (0)
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Joshua C
1 reviews | Active since Jan 2020
21 Jan 2026, 05:38
Frankie Fatcake Bracken Gardens
Absolutely terrible customer service. Ordered 2 steak tramazinis which contained only fat. Went back to the restaurant looking for a solution and the staff refused to help. They refused to give us the managers phone number or to help sort out a problem. They took our food behind and refused to give it back. We then took 6 spice bottles while giving them all our contact details. We have now gone to the police station to open a case against them
0
Replies (0)JC
Jessica C
1 reviews | Active since Jan 2020
20 Jan 2026, 19:16
Frankie fat cake bracken gardens- Terrible customer service
Terrible steak tramazinies just fat! I had placed the order and went home to eat it and it was absolutely disgusting. I then went back and asked to either get a refund or for them to remake my food so that it is edible. She then had to message her manager who said if we wanted to lay a complaint we had to send an email. They did not provide an email or a phone number. I took 8 spices and gave my contact details in hope that the manager would get hold of me, I also let the staff that pictures of everything. I immediately reported this to the police station and have no intention of using the spice and will be happy to return it unused and undamaged if the manager gets hold of me.
Helpful (0)
|Replies (0)JC
Jessica C
1 reviews | Active since Jan 2020
20 Jan 2026, 19:16
Frankie fat cake bracken gardens- Terrible customer service
Terrible steak tramazinies just fat! I had placed the order and went home to eat it and it was absolutely disgusting. I then went back and asked to either get a refund or for them to remake my food so that it is edible. She then had to message her manager who said if we wanted to lay a complaint we had to send an email. They did not provide an email or a phone number. I took 8 spices and gave my contact details in hope that the manager would get hold of me, I also let the staff that pictures of everything. I immediately reported this to the police station and have no intention of using the spice and will be happy to return it unused and undamaged if the manager gets hold of me.
0
Replies (0)GB
Gert B
1 reviews | Active since Jan 2020
10 Nov 2025, 12:28
Explain yourself Hello Peter.. WHY ?
Your review of Frankie Fat Cake was removed on 10/11/2025. Explain yourself Hello Peter.. WHY ? If you’ve ever wondered what disappointment tastes like, Frankie Fat Cake serves it hot, limp, and deeply confused. Calling this “fish and chips” is a crime against both fish and potatoes. The “fish” looked like it had given up halfway through being one, then lost a bar fight with a deep fryer. The chips were limp, lifeless, and clearly waiting for a reason to exist. The smell hit me before the food did, imagine an oil drum reheated since 1997. My dog, who once ate a roll of toilet paper, sniffed it and walked away like he’d seen the devil. If Google allowed negative stars, I’d still need extra room for this disaster. Frankie Fat Cake should come with a warning sign: “Abandon all hope, ye who order here.” Food: 1/5 Service: 1/5 Atmosphere: 1/5
Helpful (0)
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Gert B
1 reviews | Active since Jan 2020
10 Nov 2025, 12:28
Explain yourself Hello Peter.. WHY ?
Your review of Frankie Fat Cake was removed on 10/11/2025. Explain yourself Hello Peter.. WHY ? If you’ve ever wondered what disappointment tastes like, Frankie Fat Cake serves it hot, limp, and deeply confused. Calling this “fish and chips” is a crime against both fish and potatoes. The “fish” looked like it had given up halfway through being one, then lost a bar fight with a deep fryer. The chips were limp, lifeless, and clearly waiting for a reason to exist. The smell hit me before the food did, imagine an oil drum reheated since 1997. My dog, who once ate a roll of toilet paper, sniffed it and walked away like he’d seen the devil. If Google allowed negative stars, I’d still need extra room for this disaster. Frankie Fat Cake should come with a warning sign: “Abandon all hope, ye who order here.” Food: 1/5 Service: 1/5 Atmosphere: 1/5
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Replies (0)GB
Gert B
1 reviews | Active since Jan 2020
31 Oct 2025, 16:18
The Frankie Fat **** Experience
The Frankie Fat **** Experience If mediocrity were an art form, Frankie Fat Cake would be Picasso. I ordered fish and chips what I got looked like it had been fished out of a puddle behind the building. The “batter” had the texture of sadness, and the “fish” tasted like it had lost a custody battle with the grease trap. The chips? Limp, pale, and about as inspiring as a wet cardboard box. The oil was so old it probably remembers apartheid. Every bite tasted like it had been fried in broken dreams and reheated regret. I’ve had better meals at petrol station forecourts and they at least give you serviettes that don’t smell like fryer fumes. My dog, my actual dog who once ate a garden hose for fun, sniffed the fish and gave me a look that said, “You’ve changed.” Frankie Fat Cake isn’t just bad food. It’s an existential crisis wrapped in butcher paper. Eating there makes you question your life choices, your palate, and the concept of hope itself. Final verdict: If you’re considering eating here, save yourself the trauma lick the pavement outside instead. It’s fresher, cheaper, and probably has more flavor.
Helpful (0)
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Gert B
1 reviews | Active since Jan 2020
31 Oct 2025, 16:18
The Frankie Fat **** Experience
The Frankie Fat **** Experience If mediocrity were an art form, Frankie Fat Cake would be Picasso. I ordered fish and chips what I got looked like it had been fished out of a puddle behind the building. The “batter” had the texture of sadness, and the “fish” tasted like it had lost a custody battle with the grease trap. The chips? Limp, pale, and about as inspiring as a wet cardboard box. The oil was so old it probably remembers apartheid. Every bite tasted like it had been fried in broken dreams and reheated regret. I’ve had better meals at petrol station forecourts and they at least give you serviettes that don’t smell like fryer fumes. My dog, my actual dog who once ate a garden hose for fun, sniffed the fish and gave me a look that said, “You’ve changed.” Frankie Fat Cake isn’t just bad food. It’s an existential crisis wrapped in butcher paper. Eating there makes you question your life choices, your palate, and the concept of hope itself. Final verdict: If you’re considering eating here, save yourself the trauma lick the pavement outside instead. It’s fresher, cheaper, and probably has more flavor.
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Replies (0)DS
Dawn S
1 reviews | Active since Jan 2020
29 Oct 2025, 11:25
Absolutely unacceptable — never ordering again
Absolutely unacceptable — never ordering again We have always ordered Dagwoods from Frankie Fat Cake in Bracken Gardens, but today was officially the last time. We ordered the Dagwood special and the patty was raw. We took it back and they gave us another one… and again the patty was still raw even after the second attempt. We returned it again and requested a refund, but were told they cannot refund us because the Dagwood was “not returned in the original condition”, referring to the fact that bites were taken. Obviously someone has to taste the food to discover it’s raw — how else would we know? To make it worse, there was no manager or assistant manager on site. We were told to “send an email”. Completely unacceptable. Frankie Fat Cake Bracken Gardens — you have lost a loyal, regular customer. We will be taking this further.
Helpful (0)
|Replies (0)DS
Dawn S
1 reviews | Active since Jan 2020
29 Oct 2025, 11:25
Absolutely unacceptable — never ordering again
Absolutely unacceptable — never ordering again We have always ordered Dagwoods from Frankie Fat Cake in Bracken Gardens, but today was officially the last time. We ordered the Dagwood special and the patty was raw. We took it back and they gave us another one… and again the patty was still raw even after the second attempt. We returned it again and requested a refund, but were told they cannot refund us because the Dagwood was “not returned in the original condition”, referring to the fact that bites were taken. Obviously someone has to taste the food to discover it’s raw — how else would we know? To make it worse, there was no manager or assistant manager on site. We were told to “send an email”. Completely unacceptable. Frankie Fat Cake Bracken Gardens — you have lost a loyal, regular customer. We will be taking this further.
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Replies (0)SW
Suzanne W
1 reviews | Active since Jan 2020
31 Aug 2025, 16:41
Short received item patern
Ordered through Mr d. 4 x sliders. Received only 2. This is the second time in 2 weeks. Now I'll resort to hello Peter. When I phoned the lady, she said, she packed the order herself and it's not possible. Even blamed the Mr d driver. I have logged a query at Mr d Aswell. I assured her, the packet was sealed with stapled closed. Looks like a pattern Please be aware of this restaurant
Helpful (0)
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Suzanne W
1 reviews | Active since Jan 2020
31 Aug 2025, 16:41
Short received item patern
Ordered through Mr d. 4 x sliders. Received only 2. This is the second time in 2 weeks. Now I'll resort to hello Peter. When I phoned the lady, she said, she packed the order herself and it's not possible. Even blamed the Mr d driver. I have logged a query at Mr d Aswell. I assured her, the packet was sealed with stapled closed. Looks like a pattern Please be aware of this restaurant
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Replies (0)KG
Kyle G
1 reviews | Active since Jan 2020
26 Jun 2025, 15:37
**** service, dumb staff. Illiterate ****
Horison village I ordered my usual that normally takes 15 minutes. I waited over a half an hour. The kitchen staff swore at me when I looked inside. Obviously in there language. Masipa, I don’t know how to spell the word. I hope the business closes down, I will no longer support a place like that
Helpful (0)
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Kyle G
1 reviews | Active since Jan 2020
26 Jun 2025, 15:37
**** service, dumb staff. Illiterate ****
Horison village I ordered my usual that normally takes 15 minutes. I waited over a half an hour. The kitchen staff swore at me when I looked inside. Obviously in there language. Masipa, I don’t know how to spell the word. I hope the business closes down, I will no longer support a place like that
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Replies (0)