Frankie fat cake bracken gardens- Terrible customer service

Terrible steak tramazinies just fat! I had placed the order and went home to eat it and it was absolutely disgusting. I then went back and asked to either get a refund or for them to remake my food so that it is edible. She then had to message her manager who said if we wanted to lay a complaint we had to send an email. They did not provide an email or a phone number. I took 8 spices and gave my contact details in hope that the manager would get hold of me, I also let the staff that pictures of everything. I immediately reported this to the police station and have no intention of using the spice and will be happy to return it unused and undamaged if the manager gets hold of me.