ZS
Zandile S
Active since Oct 2025
2
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0
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Reviews
2 reviews3 months ago
MySure ridiculous claim rejection
I extended the warranty with MySure in May 2024 and also purchased a service plan with My Sure in October 2024 for my vehicle. That’s after the original service plan which was valid for 5 years or 100 000 km expired as well as the vehicle warranty. I have consistently serviced my vehicle timeously in accordance with the requirement of 15 000km or 12 months, whichever occurs first. In or around April 2025, a notification appeared on the dashboard indicating, “vehicle electronics faulty. Please contact workshop”. I contacted MySure and was instructed to take the vehicle to an RMI-approved workshop for diagnosis. I comp**** and the workshop submitted a repair quotation to MySure for approval. To my surprise, MySure rejected the claim, alleging non-compliance with the manufacture’s service specifications. MySure did not quote any clause from the “manufacture’s service specifications” referred to, nor provide any supporting documentation to that effect, but reject my claim. I have submitted my vehicle's complete service history to MySure, but still, rejected my claim. I have engaged in various correspondence with MySure in attempts to obtain approval for the gearbox repair and/or to get my claim amicably resolved. To date, and despite providing all documentation, MySure has consistently refused to properly consider and approve my claim.
0 replies
3 months ago
Ridiculous claim rejection by MySure
ridiculous claim rejection by MySure and repudiated the claim alleging that my vehicle’s service history does not comply with the manufacturer specifications which is factually incorrect.
0 replies
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