MYSURE Underwriting Managers
Claimed Business
MYSURE Underwriting Managers
Claimed Business
23 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, MYSURE Underwriting Managers faces significant criticism around its mechanical warranty claims process. The majority of customers report that claims are rejected on technicalities such as lack of prior authorization, alleged service non-compliance, or wear and tear classifications, leaving policyholders to cover repair costs themselves. Several reviewers describe delayed responses and dismissive communication as deliberate tactics to avoid payouts. A few positive experiences highlight helpful staff like Selma and a hassle-free claims process, but these are heavily outweighed by frustration and distrust.
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
232 hours 21 minutesAverage Time To Reply
-60 NPSRecommended: Unlikely
Replied to 11% of negative reviews
Typically takes less than 232 hours 21 min to reply
TrustIndex
0
Score
Ranking
#49
in Insurance
Avg Reply
232 hours 21 minutes
NPS Score
-60
Recommended: Unlikely
Replied to 11% of negative reviews
Typically takes less than 232 hours 21 min to reply
Review Distribution
1.7|23 Reviews
May '25 - Apr '26
5(14.3%)
4(4.8%)
3(0%)
2(4.8%)
1(76.2%)
5(14.3%)
4(4.8%)
3(0%)
2(4.8%)
1(76.2%)
Frequently Asked Questions About MYSURE Underwriting Managers
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceK
Kgauta
1 reviews | Active since Jan 2020
17 Mar 2026, 17:12
MYSURE refused to pay my claim and my car is at the workshop stripped because they wanted pictures of the parts to be replaced after that they told me they won't pay the claim
MYSURE refused to pay my claim and my car is at the workshop stripped because they wanted pictures of the parts to be replaced after that they told me they won't pay the claim. Bad service from MYSURE
Helpful (0)
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Kgauta
1 reviews | Active since Jan 2020
17 Mar 2026, 17:12
MYSURE refused to pay my claim and my car is at the workshop stripped because they wanted pictures of the parts to be replaced after that they told me they won't pay the claim
MYSURE refused to pay my claim and my car is at the workshop stripped because they wanted pictures of the parts to be replaced after that they told me they won't pay the claim. Bad service from MYSURE
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Replies (0)CG
Cassie G
1 reviews | Active since Jan 2020
20 Feb 2026, 13:47
Mysure useless policy's refusing to pay out
I will never ever recommend someone taking out a two year warranty at MYSURE they very quick to take you're money but when you get engine trouble of a blown head gasket they look for reasons not to pay out you're claims even after a written report from a RMI approved mechanic they refuse and just reject the claim, and might I add they don't even send out an assessor out to inspect the engine in person only a desk assessment. No service at all thanks for nothing MYSURE. I'll never in my life take out a engine warrenty again as long as I live. Only a donkey bumps his head twice against the same pole. They even refuse to pay the towing out. So I would not recommend anyone taking out a warrenty cause you still end up paying from you're pocket now only with a warrenty your pay more cause they've taking you're money for a useless police ass well so R45000 and R18000 for a useless policy. So you better off not getting a warrenty cause you going to pay out of you're pocket in anyway.WTW
Helpful (0)
|Replies (0)CG
Cassie G
1 reviews | Active since Jan 2020
20 Feb 2026, 13:47
Mysure useless policy's refusing to pay out
I will never ever recommend someone taking out a two year warranty at MYSURE they very quick to take you're money but when you get engine trouble of a blown head gasket they look for reasons not to pay out you're claims even after a written report from a RMI approved mechanic they refuse and just reject the claim, and might I add they don't even send out an assessor out to inspect the engine in person only a desk assessment. No service at all thanks for nothing MYSURE. I'll never in my life take out a engine warrenty again as long as I live. Only a donkey bumps his head twice against the same pole. They even refuse to pay the towing out. So I would not recommend anyone taking out a warrenty cause you still end up paying from you're pocket now only with a warrenty your pay more cause they've taking you're money for a useless police ass well so R45000 and R18000 for a useless policy. So you better off not getting a warrenty cause you going to pay out of you're pocket in anyway.WTW
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Replies (0)CL
Costa L
1 reviews | Active since Jan 2020
18 Feb 2026, 10:27
Mysure warranty ****
My name is Constantino Luvango, and my policy/reference number is MYEWS411631. I submitted a claim for vehicle damage due to Mechanical fault Despite multiple follow-ups, the response from your team was excessively delayed, which I believe was intentional and employed ********* tactics to prolong the process. This delay forced me to repair the vehicle myself out of necessity, incurring personal expenses. Subsequently, when I informed your team of the self-repairs, the claim was deemed invalid. I find this approach to be misleading and akin to ****-like practices, as it appears designed to avoid payout by encouraging policyholders to act independently and then using that as grounds for rejection. This experience has been highly frustrating and has eroded my trust in MySure Insurance. if you need mechanical warranty avoid mysure.
Helpful (0)
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Costa L
1 reviews | Active since Jan 2020
18 Feb 2026, 10:27
Mysure warranty ****
My name is Constantino Luvango, and my policy/reference number is MYEWS411631. I submitted a claim for vehicle damage due to Mechanical fault Despite multiple follow-ups, the response from your team was excessively delayed, which I believe was intentional and employed ********* tactics to prolong the process. This delay forced me to repair the vehicle myself out of necessity, incurring personal expenses. Subsequently, when I informed your team of the self-repairs, the claim was deemed invalid. I find this approach to be misleading and akin to ****-like practices, as it appears designed to avoid payout by encouraging policyholders to act independently and then using that as grounds for rejection. This experience has been highly frustrating and has eroded my trust in MySure Insurance. if you need mechanical warranty avoid mysure.
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Replies (0)cP
carel P
1 reviews | Active since Jan 2020
10 Feb 2026, 15:10
Warning: Mechanical Warranty That Rejects Claims on Technicalities
I purchased a mechanical warranty from MYSURE Underwriting Managers after buying a second-hand vehicle that was already out of factory warranty, expecting protection against major mechanical failures. When my Volkswagen Jetta suffered a clutch failure, I submitted a claim, provided photos, and retained the failed parts. The vehicle was repaired urgently because it is required for daily work and family transport. MYSURE rejected the claim, citing: Repairs done without prior authorization Alleged late submission Claiming the failure was due to “driving technique” or misuse In my experience, once a vehicle is out of factory warranty, almost any failure can be labelled as wear and tear, misuse, or poor driving, making it extremely difficult for consumers to ever successfully claim — even when they have paid for warranty cover. This creates the impression that the warranty offers limited real protection when you actually need it, leaving customers to carry the full financial burden of repairs. The matter has now been escalated to the FAIS Ombudsman and other consumer protection bodies due to concerns about fairness and claims handling. My advice to other consumers: If you are buying a mechanical warranty for a second-hand vehicle, be very cautious, read the fine print in detail, and don’t assume the warranty will cover failures — as exclusions and technicalities may leave you paying out of pocket.
Helpful (0)
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carel P
1 reviews | Active since Jan 2020
10 Feb 2026, 15:10
Warning: Mechanical Warranty That Rejects Claims on Technicalities
I purchased a mechanical warranty from MYSURE Underwriting Managers after buying a second-hand vehicle that was already out of factory warranty, expecting protection against major mechanical failures. When my Volkswagen Jetta suffered a clutch failure, I submitted a claim, provided photos, and retained the failed parts. The vehicle was repaired urgently because it is required for daily work and family transport. MYSURE rejected the claim, citing: Repairs done without prior authorization Alleged late submission Claiming the failure was due to “driving technique” or misuse In my experience, once a vehicle is out of factory warranty, almost any failure can be labelled as wear and tear, misuse, or poor driving, making it extremely difficult for consumers to ever successfully claim — even when they have paid for warranty cover. This creates the impression that the warranty offers limited real protection when you actually need it, leaving customers to carry the full financial burden of repairs. The matter has now been escalated to the FAIS Ombudsman and other consumer protection bodies due to concerns about fairness and claims handling. My advice to other consumers: If you are buying a mechanical warranty for a second-hand vehicle, be very cautious, read the fine print in detail, and don’t assume the warranty will cover failures — as exclusions and technicalities may leave you paying out of pocket.
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Replies (0)JG
Johan G
1 reviews | Active since Jan 2020
4 Feb 2026, 07:54
Complaint: Warranty Claim Rejected Despite Normal Wear and Tear
I am extremely disappointed with my experience with this warranty provider. I took out a vehicle warranty in good faith, expecting coverage for mechanical failures caused by normal wear and tear. At no point was my vehicle inspected when the warranty was issued, nor was I informed of any concerns regarding the catalytic converter (CAT). When my vehicle’s turbo failed due to normal wear and tear on a high-mileage vehicle, my claim was rejected. I consulted a qualified turbo specialist, who confirmed in writing that it is standard industry practice to remove or replace the CAT when a turbo is damaged, particularly on vehicles with higher mileage. This professional assessment was shared with the warranty provider but was disregarded. The reason for the turbo failure was clearly linked to the vehicle’s mileage and not to abuse, negligence, or modifications. I also confirmed that no modifications were made to the vehicle after I purchased it. It is concerning that a warranty can be sold without an inspection, yet claims are later declined based on conditions the client was never made aware of upfront. This approach places the customer at a clear disadvantage. I believe this matter has been handled unfairly and does not align with reasonable customer service expectations. I am requesting that this claim be reviewed properly, taking into account expert opinion and the circumstances under which the warranty was issued. I hope this complaint leads to a fair resolution.
Helpful (0)
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Johan G
1 reviews | Active since Jan 2020
4 Feb 2026, 07:54
Complaint: Warranty Claim Rejected Despite Normal Wear and Tear
I am extremely disappointed with my experience with this warranty provider. I took out a vehicle warranty in good faith, expecting coverage for mechanical failures caused by normal wear and tear. At no point was my vehicle inspected when the warranty was issued, nor was I informed of any concerns regarding the catalytic converter (CAT). When my vehicle’s turbo failed due to normal wear and tear on a high-mileage vehicle, my claim was rejected. I consulted a qualified turbo specialist, who confirmed in writing that it is standard industry practice to remove or replace the CAT when a turbo is damaged, particularly on vehicles with higher mileage. This professional assessment was shared with the warranty provider but was disregarded. The reason for the turbo failure was clearly linked to the vehicle’s mileage and not to abuse, negligence, or modifications. I also confirmed that no modifications were made to the vehicle after I purchased it. It is concerning that a warranty can be sold without an inspection, yet claims are later declined based on conditions the client was never made aware of upfront. This approach places the customer at a clear disadvantage. I believe this matter has been handled unfairly and does not align with reasonable customer service expectations. I am requesting that this claim be reviewed properly, taking into account expert opinion and the circumstances under which the warranty was issued. I hope this complaint leads to a fair resolution.
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Replies (0)MvdL
Marius van der Leek
1 reviews | Active since Jan 2020
23 Jan 2026, 00:27
Unfortunte timing
The MULTIPLE COMPONENT FAILURE rule is unfortunately working against us as we've had to engage with another workshop just after we basically left the first one. Mysure did accept our first claim but only covered about a third of the cost. Having had the overheating problem previously and having replaced the radiator without claiming, we had to sought assistance the day after we recieved the car back. Our claim was repudiated based on mileage covered. As such they see it as part of the previous claim and in accordance had already paid maximum benefit, This seems to convey them building in rules to avoid additional legitimate claims stemming from parts failure which was supposed to be covered. Extended warranties are not what they seem.
Helpful (0)
|Replies (0)MvdL
Marius van der Leek
1 reviews | Active since Jan 2020
23 Jan 2026, 00:27
Unfortunte timing
The MULTIPLE COMPONENT FAILURE rule is unfortunately working against us as we've had to engage with another workshop just after we basically left the first one. Mysure did accept our first claim but only covered about a third of the cost. Having had the overheating problem previously and having replaced the radiator without claiming, we had to sought assistance the day after we recieved the car back. Our claim was repudiated based on mileage covered. As such they see it as part of the previous claim and in accordance had already paid maximum benefit, This seems to convey them building in rules to avoid additional legitimate claims stemming from parts failure which was supposed to be covered. Extended warranties are not what they seem.
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Replies (0)ZS
Zandile S
1 reviews | Active since Jan 2020
14 Jan 2026, 12:27
MySure ridiculous claim rejection
I extended the warranty with MySure in May 2024 and also purchased a service plan with My Sure in October 2024 for my vehicle. That’s after the original service plan which was valid for 5 years or 100 000 km expired as well as the vehicle warranty. I have consistently serviced my vehicle timeously in accordance with the requirement of 15 000km or 12 months, whichever occurs first. In or around April 2025, a notification appeared on the dashboard indicating, “vehicle electronics faulty. Please contact workshop”. I contacted MySure and was instructed to take the vehicle to an RMI-approved workshop for diagnosis. I comp**** and the workshop submitted a repair quotation to MySure for approval. To my surprise, MySure rejected the claim, alleging non-compliance with the manufacture’s service specifications. MySure did not quote any clause from the “manufacture’s service specifications” referred to, nor provide any supporting documentation to that effect, but reject my claim. I have submitted my vehicle's complete service history to MySure, but still, rejected my claim. I have engaged in various correspondence with MySure in attempts to obtain approval for the gearbox repair and/or to get my claim amicably resolved. To date, and despite providing all documentation, MySure has consistently refused to properly consider and approve my claim.
Helpful (0)
|Replies (0)ZS
Zandile S
1 reviews | Active since Jan 2020
14 Jan 2026, 12:27
MySure ridiculous claim rejection
I extended the warranty with MySure in May 2024 and also purchased a service plan with My Sure in October 2024 for my vehicle. That’s after the original service plan which was valid for 5 years or 100 000 km expired as well as the vehicle warranty. I have consistently serviced my vehicle timeously in accordance with the requirement of 15 000km or 12 months, whichever occurs first. In or around April 2025, a notification appeared on the dashboard indicating, “vehicle electronics faulty. Please contact workshop”. I contacted MySure and was instructed to take the vehicle to an RMI-approved workshop for diagnosis. I comp**** and the workshop submitted a repair quotation to MySure for approval. To my surprise, MySure rejected the claim, alleging non-compliance with the manufacture’s service specifications. MySure did not quote any clause from the “manufacture’s service specifications” referred to, nor provide any supporting documentation to that effect, but reject my claim. I have submitted my vehicle's complete service history to MySure, but still, rejected my claim. I have engaged in various correspondence with MySure in attempts to obtain approval for the gearbox repair and/or to get my claim amicably resolved. To date, and despite providing all documentation, MySure has consistently refused to properly consider and approve my claim.
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Replies (0)lC
lungisani C
1 reviews | Active since Jan 2020
13 Jan 2026, 10:25
hassles free claim.
i am very happy with how they handled my claim. they kept me updated and provided feedback and the claim process was Hassle-free.
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lungisani C
1 reviews | Active since Jan 2020
13 Jan 2026, 10:25
hassles free claim.
i am very happy with how they handled my claim. they kept me updated and provided feedback and the claim process was Hassle-free.
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Replies (0)