Wian H

Attitude Problems.

Good Day everyone. The following is how attitude effects your customers. A little while back I purchased an Accessory for my Xbox Series S. The accessory was labelled “Made for Xbox”. After Purchase I went home and Tried to connect my accessory to my xbox just to find out it is blocked because it is “untrusted”(According to My series S) So I took it back to my local BT games at Clearwater. Asking if we can do a refund or work something out,just to be told “It doesn’t work like that”. The Employee working on the day of purchase was very friendly, don’t get me wrong. However the taller much older employee has an attitude that speaks for itself. On the day of return I filled in a form regarding the accessory so that it can be booked for testing. I was clearly told that I will receive an email regarding the update or news about my accessory. The day of return was a Wednesday and I was told that I will have an update by Friday. No email was received over a span of 8 days. I decided to go to the BT games and just hear for myself. I walked in, greeted politely. And asked if there is any news about my accessory. The Taller older employee that I mentioned earlier was the one helping me (If you can even call it helping) As I asked for an update I was told “I called 3-4 times and Nothing. I can’t help you if you don’t answer your phone” I then Told him that I was told that an email will be sent. After he said”What’s the difference between an email and a phone call” I don’t know about anyone but I don’t answer my phone for a number I don’t know. Because 90% of the time it’s a spam call. So then he handed me my accessory and told me that everything is working and they did test it. I got home and low and behold, still doesn’t work. I’m not mad because the accessory isn’t working,Because it’s not theirs. I fully understand that. I’m mad about the level of disrespect this guy is handling he’s customers. So BT games at Clearwater,Would not recommend.