BT Games
Unclaimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
BT Games
Unclaimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
2|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBS
Bilaal S
1 reviews | Active since May 2015
11 May 2026, 20:29
BT Games - WORST EVER! STAY AWAY!
Absolutely worst decision I have made - after going into store speaking to them and getting all relevant information i advised I will return next week - so I returned the next week - after spending a considerable amount of money at the BT Games store canal walk - bought PS5, additional controller, charging dock, G923 steering with pedals and also a 35 inch Alienware monitor - i specifically asked is the screen curved (the guy didn't know and opened the box to then only confirm yes) I specially showed them the gaming rig I bought my son and the said the screen will fit on it (yet the screen does not fit on the gaming rig) I called the store the same guy who opened the box to see if it is curved, then tells me yes this is a monitor and needs to be on the stand and put on a table (what? You told me the previous day it fits in the rig). Yes I opened the box and took the screen out with the HD cable thinking yes I my son will be happy - just to see this monitor will not fit on my gaming rig - bear in mind everything else still in tact - I did not even open the power cable as I did not intend on starting up the monitor because I was already upset that it does not fit. The store says they need to call head office - the lady that makes decisions is over seas - i called head office and the national manager tells me the refund will be declined because its not in its original form (how can it be in original form if I bought it and opened it so see i was misled? ) - I am told we cannot refund this as we cannot resell it. National manager says he got feedback from the store guy who confirmed that the power cable was still in original packaging and form so how would I have put the monitor on? National manager says he will email the lady who is over seas and get back to - I asked him in the phone was the probability of a refund (he basically told me 0%) Absolutely gutted and dossapointed with the service for a gaming place. Rest assured I will advise all my family and friend to stay far away from this place - was so disappointed that I opened the rest of the items as I wouldve taken it all back and rather support another store. BT Games Absolutely disgusting customer service.
Helpful (0)
|Replies (0)BS
Bilaal S
1 reviews | Active since May 2015
11 May 2026, 20:29
BT Games - WORST EVER! STAY AWAY!
Absolutely worst decision I have made - after going into store speaking to them and getting all relevant information i advised I will return next week - so I returned the next week - after spending a considerable amount of money at the BT Games store canal walk - bought PS5, additional controller, charging dock, G923 steering with pedals and also a 35 inch Alienware monitor - i specifically asked is the screen curved (the guy didn't know and opened the box to then only confirm yes) I specially showed them the gaming rig I bought my son and the said the screen will fit on it (yet the screen does not fit on the gaming rig) I called the store the same guy who opened the box to see if it is curved, then tells me yes this is a monitor and needs to be on the stand and put on a table (what? You told me the previous day it fits in the rig). Yes I opened the box and took the screen out with the HD cable thinking yes I my son will be happy - just to see this monitor will not fit on my gaming rig - bear in mind everything else still in tact - I did not even open the power cable as I did not intend on starting up the monitor because I was already upset that it does not fit. The store says they need to call head office - the lady that makes decisions is over seas - i called head office and the national manager tells me the refund will be declined because its not in its original form (how can it be in original form if I bought it and opened it so see i was misled? ) - I am told we cannot refund this as we cannot resell it. National manager says he got feedback from the store guy who confirmed that the power cable was still in original packaging and form so how would I have put the monitor on? National manager says he will email the lady who is over seas and get back to - I asked him in the phone was the probability of a refund (he basically told me 0%) Absolutely gutted and dossapointed with the service for a gaming place. Rest assured I will advise all my family and friend to stay far away from this place - was so disappointed that I opened the rest of the items as I wouldve taken it all back and rather support another store. BT Games Absolutely disgusting customer service.
0
Replies (0)KP
Kavi P
1 reviews | Active since Nov 2019
15 Dec 2025, 17:38
Give Gunther a Bells, a Salary Increase & More Vacations!!!
In my 20 odd years of being a responsible adult, and dealing with various different companies across multiple industries, I can solemnly swear that I have never, ever had such a positive experience with a company as I have had with BT Games and in particular, Gunther. I had an issue where an expensive controller of mines was breaking. Gunther went above and beyond to help me. Normally employees of big organizations simply tell you to go fly a kite, but not Gunther. He did everything I could have wished for and I am extremely grateful to him for putting in the time and effort to resolve my issue when it would have been easier to simply turn me away. He called me every day to give me an update on the situation. He was easy to talk to and showed genuine concern and understanding for my situation. Thanks to Gunther, BT Games has forever earned my trust and I will try my best to make any future gaming purchases from BT Games. You have earned a customer for life! Gunther,I hope that have a wonderful holiday and a great Christmas! More companies need employees like Gunther and this world would become a better place for consumers.
Helpful (0)
|Replies (0)KP
Kavi P
1 reviews | Active since Nov 2019
15 Dec 2025, 17:38
Give Gunther a Bells, a Salary Increase & More Vacations!!!
In my 20 odd years of being a responsible adult, and dealing with various different companies across multiple industries, I can solemnly swear that I have never, ever had such a positive experience with a company as I have had with BT Games and in particular, Gunther. I had an issue where an expensive controller of mines was breaking. Gunther went above and beyond to help me. Normally employees of big organizations simply tell you to go fly a kite, but not Gunther. He did everything I could have wished for and I am extremely grateful to him for putting in the time and effort to resolve my issue when it would have been easier to simply turn me away. He called me every day to give me an update on the situation. He was easy to talk to and showed genuine concern and understanding for my situation. Thanks to Gunther, BT Games has forever earned my trust and I will try my best to make any future gaming purchases from BT Games. You have earned a customer for life! Gunther,I hope that have a wonderful holiday and a great Christmas! More companies need employees like Gunther and this world would become a better place for consumers.
0
Replies (0)WH
Wian H
1 reviews | Active since Oct 2025
30 Oct 2025, 20:26
Attitude Problems.
Good Day everyone. The following is how attitude effects your customers. A little while back I purchased an Accessory for my Xbox Series S. The accessory was labelled “Made for Xbox”. After Purchase I went home and Tried to connect my accessory to my xbox just to find out it is blocked because it is “untrusted”(According to My series S) So I took it back to my local BT games at Clearwater. Asking if we can do a refund or work something out,just to be told “It doesn’t work like that”. The Employee working on the day of purchase was very friendly, don’t get me wrong. However the taller much older employee has an attitude that speaks for itself. On the day of return I filled in a form regarding the accessory so that it can be booked for testing. I was clearly told that I will receive an email regarding the update or news about my accessory. The day of return was a Wednesday and I was told that I will have an update by Friday. No email was received over a span of 8 days. I decided to go to the BT games and just hear for myself. I walked in, greeted politely. And asked if there is any news about my accessory. The Taller older employee that I mentioned earlier was the one helping me (If you can even call it helping) As I asked for an update I was told “I called 3-4 times and Nothing. I can’t help you if you don’t answer your phone” I then Told him that I was told that an email will be sent. After he said”What’s the difference between an email and a phone call” I don’t know about anyone but I don’t answer my phone for a number I don’t know. Because 90% of the time it’s a spam call. So then he handed me my accessory and told me that everything is working and they did test it. I got home and low and behold, still doesn’t work. I’m not mad because the accessory isn’t working,Because it’s not theirs. I fully understand that. I’m mad about the level of disrespect this guy is handling he’s customers. So BT games at Clearwater,Would not recommend.
Helpful (0)
|Replies (0)WH
Wian H
1 reviews | Active since Oct 2025
30 Oct 2025, 20:26
Attitude Problems.
Good Day everyone. The following is how attitude effects your customers. A little while back I purchased an Accessory for my Xbox Series S. The accessory was labelled “Made for Xbox”. After Purchase I went home and Tried to connect my accessory to my xbox just to find out it is blocked because it is “untrusted”(According to My series S) So I took it back to my local BT games at Clearwater. Asking if we can do a refund or work something out,just to be told “It doesn’t work like that”. The Employee working on the day of purchase was very friendly, don’t get me wrong. However the taller much older employee has an attitude that speaks for itself. On the day of return I filled in a form regarding the accessory so that it can be booked for testing. I was clearly told that I will receive an email regarding the update or news about my accessory. The day of return was a Wednesday and I was told that I will have an update by Friday. No email was received over a span of 8 days. I decided to go to the BT games and just hear for myself. I walked in, greeted politely. And asked if there is any news about my accessory. The Taller older employee that I mentioned earlier was the one helping me (If you can even call it helping) As I asked for an update I was told “I called 3-4 times and Nothing. I can’t help you if you don’t answer your phone” I then Told him that I was told that an email will be sent. After he said”What’s the difference between an email and a phone call” I don’t know about anyone but I don’t answer my phone for a number I don’t know. Because 90% of the time it’s a spam call. So then he handed me my accessory and told me that everything is working and they did test it. I got home and low and behold, still doesn’t work. I’m not mad because the accessory isn’t working,Because it’s not theirs. I fully understand that. I’m mad about the level of disrespect this guy is handling he’s customers. So BT games at Clearwater,Would not recommend.
0
Replies (0)