KP
Kavi P
Active since Nov 2019
15
Reviews
0
Industries
Reviews
15 reviews3 months ago
My YEAR LONG NIGHTMARE WITH MTN
My YEAR LONG NIGHTMARE WITH MTN Hello, I trust you are well. Please see below My Year Long Nightmare with MTN. It began in late 2024 where I was going through some financial difficulties and I didn't pay my MTN account. Rightly, I was handed over to a debt collecting company. I promptly settled the outstanding balance with the debt collecting company, brought the account up to date in terms of payments and I received a settlement letter from the Nudebt Debt Collecting company. I then took on the arduous task of getting my number unblocked on the MTN network which took the better part of 4 months. MTN kept saying I owed them money, when I didn't. Nudebt said I had paid up all outstanding balances and there was nothing that they could do. It took countless trips to MTN stores and numerous calls to the MTN call center. That alone is nightmare inducing as very few people at the call center are actually willing to help. The call wait times are extremely long and once you get through to someone, they usually say you've come to the wrong department and they transfer you, but the call gets cut and you have to start over. Anyway I spoke to an extremely helpful agent named Shati Serakwane and I clung on for dear life as she was the only person in 4 months willing to help me. Eventually, we had the issue resolved after a few weeks and I had my account cleared with MTN. Sadly, my nightmare did not stop there. Also note that I've been paying my MTN account all these months and I've never gotten to use any of the free minutes or the data that I was paying for. My intention was to cancel this contract as MTN have proven time and again that it's a nightmare to deal with them. So my number is active for a few hours at the very least. It then gives me "Your number has been RICA barred" voice message every time I try to make a call. I've had this number for between 15-20 years and I definitely had it RICA'd. I try calling the helpline and the voice prompts instruct me to go to a store with my relevant documents. I do that. No luck. They create ticket after ticket for me. Escalation after escalation and my number is still RICA barred. Remember I'm still paying my MTN account up to this point. My number eventually gets un-RICA barred in December of this year. The only reason it got cleared is because an MTN agent called me to ask me to make payment on my MTN account. I explained the situation to her and told her I would not be paying this account until this RICA barred issue was resolved. I asked to speak to a manager. She said that a manager would call me back. I'm still waiting for that call. I thought that would be the end of my nightmare, but wait, there's more! As soon as my number gets un-RICA barred, I have an open line for a few hours, and then my line is cut again due to failure to make payment. My intention was to cancel this contract and save money but MTN and their inability to fix any issue timeously has led to me paying for a service I was not allowed to use for a year. I would like to have my contract cancelled and the number handed back to me so I can take it to a more reliable network. I would like to be refunded for all the payments I've made to MTN for this year for services that I was not allowed to use, due to MTN themselves. If you wish to end my nightmare and fulfill my requests, then I thank you in advance for acknowledging the nightmare I had to endure for the better part of 2025 with MTN. I initially sent this to MTN complaints department on the 15th of December 2025 and I made the mistake of not stating which MTN number I was having this issue with. I left my contact number below my signature at the end of the email. A consultant by the name of Bryan rep**** to my email on the 28th of December 2025, stating that my number - which I left below my signature - "is active on prepaid." I rep**** saying it was my mistake that I forgot to state which MTN number of mines I was having the issue with. I gave him the correct number and I have not received a response yet. I then sent the same email to MTN complaints department on the 13th of January, including the number I was having an issue with. No response from that either. I see that my sim has been loaded with lots of Data and Minutes, and my contract was due to terminate on the 7th of January this year. I have no idea whats going on. I wanted to cancel this contract a year ago. I do not want the data or the minutes. I only paid this contract even though I couldn't use the sim, to avoid being blacklisted. I just want a refund for all my payments and I would appreciate it if somebody could call me to have this issue fixed. Thanks.
0 replies
4 months ago
Give Gunther a Bells, a Salary Increase & More Vacations!!!
In my 20 odd years of being a responsible adult, and dealing with various different companies across multiple industries, I can solemnly swear that I have never, ever had such a positive experience with a company as I have had with BT Games and in particular, Gunther. I had an issue where an expensive controller of mines was breaking. Gunther went above and beyond to help me. Normally employees of big organizations simply tell you to go fly a kite, but not Gunther. He did everything I could have wished for and I am extremely grateful to him for putting in the time and effort to resolve my issue when it would have been easier to simply turn me away. He called me every day to give me an update on the situation. He was easy to talk to and showed genuine concern and understanding for my situation. Thanks to Gunther, BT Games has forever earned my trust and I will try my best to make any future gaming purchases from BT Games. You have earned a customer for life! Gunther,I hope that have a wonderful holiday and a great Christmas! More companies need employees like Gunther and this world would become a better place for consumers.
0 replies
38 months ago
Medshield 0/10 Customer Service
Medshield are one of the worst companies to deal with. I've been trying to get authorization for the past three weeks and their agents forget to send me the forms that I need, then they send the wrong forms, the forms with the incorrect names on it, then the forms take forever with the underwriters. I tried calling today. I spoke to a Noktula. I asked to speak to a manager. She transferred me to the chronic department. I called again. I asked to speak to a manager, then I got put on hold for 20 minutes and the call ended. I called back. I got put on hold for 30 minutes when I asked to speak to manager. This company has zero care for your well being. They just want you to pay them. I know this because I recently changed banks and I didn't set up a debit order for Medshield. I was doing a manual EFT and I received around 5 calls from them reminding me to set up the debit order. There's no email address to lodge a complaint. I think you'll have a better chance of winning the lottery than you have of speaking to a manager at Medshield to lodge a complaint. This company is an absolute waste of time.
106 replies
47 months ago
DO NOT GIVE SUPERSONIC YOUR HARD EARNED MONEY!
This is a summary of my experience with Supersonic: I cancelled with them in April/May of 2021. I returned their modem. I spoke to an agent by the name of Sakhile Khumalo, Reference Number : CAS-692201-G8D5W7, and he assured me that I didn't owe Supersonic anything, and I would never hear from his company again. I was hopeful that my nightmare had ended with that company. If only I were so lucky. January 2022, Supersonic tried debiting my account. I reverse the debit. I then write a review on this website and I receive the following response: "Supersonic 's reply: 09 Jan 2022, 07:13 Good Morning Kavi P We apologise for the frustration caused, Please be advised that i will be looking into your account and will revert back to you as soon as possible. Kind Regards SN" NOBODY FROM SUPERSONIC EVER CONTACTED ME. They continue trying to illegally debit my account. My bank asked me to approve and I obviously declined the debit. I then wrote another review on this website and this is the response I received: Supersonic 's reply: 05 May 2022, 21:30 Thank you for reaching out to Supersonic. We apologize for the frustration caused. Kindly be advised that we will be looking into this query . Kind regards Supersonic 's reply: 05 May 2022, 21:32 Good evening , at what time would it be convenient to call you . Kind regards Private Reply KP Kavi P: 08 May 2022, 12:34 I'm available after 6PM ever day. I NEVER RECEIVED A CALL OR ANY CORRESPONDENCE FROM SUPERSONIC. Today, for whatever reason, my bank let a debit order from Supersonic through and the funds were removed from my account. They've tried debiting me for different values every single time, with no explanation or valid reason as to why they're debiting me. It seems they just want to steal money from my account. Do not give your hard earned money to Supersonic. They will haunt you, even a year after you cancel with them.
402 replies
48 months ago
Takealot Customer Care doesn't care
I've been buying from Takealot for years and I recently purchased a product as a present for my nephew. They said it would be delivered to me 4 days before his birthday. They sent me the incorrect product. I filled out a return form. They asked me for pictures last Thursday and I sent them through. Today I get a response that they arranged for the incorrect product to be picked up from me tomorrow, which will then take 5-7 working days to reach their warehouse and process. Then I have to order the product again, cross my fingers and hope that they send me the correct product and wait in total around 3-4 weeks for the product to arrive. Add to that, their customer care doesn't really care at all. I replied to the emails and all I've received were generic copy/paste responses. This company doesn't care, so I'm going to stop ordering from them and give other companies my business. You just lost a customer due to your pathetic customer care Takealot. Well done.
0 replies
48 months ago
Amazing work by Dialdirect
It was my first time with Dialdirect and I normally assume the worst when it comes to most companies but I was really surprised by the professionalism and speed with which my claim was handled. Even when there was an error capturing the claim, it was corrected really quickly. Hats off to Calvin Heerman for being so helpful. Keep up the great work.
134 replies
48 months ago
I thought my NIGHTMARE with Supersonic had ended..........
But little did I know that they would try debiting my account almost a year later, for no reason whatsoever. I haven't been with them for almost a year and the last person I spoke to on the 25th of June 2021 assured me that everything was OK on my side and that I wouldn't hear back from Supersonic ever again. I have the agents name and a reference number but I will refrain from shaming them publicly on this site. Supersonic has my email address. Supersonic has my phone number. Supersonic did not attempt to contact me. They just decided to run a debit on my account for different sums for the past few months. At first I thought it was an error on their side and I reversed the debit on my account, but this is 3-4 months in a row that they've tried to debit me. I even complained about this in early January this year and this is response I received: "Good Morning Kavi P We apologise for the frustration caused, Please be advised that i will be looking into your account and will revert back to you as soon as possible. Kind Regards SN" It's been 5 months and I still did not receive feedback regarding my initial complaint. Can somebody from Supersonic please contact me regarding this matter? I do not have the time to deal with your incompetent staff at your call center. PS: If this mistake by one of YOUR agents negatively affects my credit score, then I will be taking legal action against your company. I look forward to your response.
222 replies
52 months ago
Supersonic Debited my account 8 months after I cancelled!
Hi, I cancelled my services with your company in April/May last year. I spoke to your call center agent and they stated that everything was paid up with your company and I didn't owe anything. Your company should have call recordings of this. I returned the modem in perfect working order. I logged in to the portal after all that to see that everything was in order and it was. So please tell me why, after nearly eight months, your company has debited my account? The amount was for R1,248.99. I have not subscribed to any services with your company since I cancelled, so why am I being debited? Now my bank wants to charge me R50 for your companies mistake! Do I need to change bank accounts to make sure that your company doesn't debit me? This is just ridiculous now. Please, I just want my money back and I never want to hear from your company ever again.
53 replies
52 months ago
NEVER PURCHASE ANYTHING FROM MAKRO ONLINE!
I purchased 5 items from the Makro online store in October. It took Makro 3 separate deliveries to deliver 4 out of the 5 items that I purchased. I kept emailing Makro to see when I would be getting the 5th item. All I received were "We have escalated the issue" responses from multiple employees. I eventually give up and go to the Makro store and purchase the item that I need. In November I get a call saying that they don't have stock of the item and they will be refunding me. No refund received yet. So I email them again and receive the same responses. I've sent out a few emails in December and they've been ignored. Then today I call through to customer services and explain my situation (I didn't get her name) to the Makro employee. She says that she's gonna investigate and put me on hold. She puts me on hold for 20 minutes and then cuts the call on me. I called back again and spoke to a Mathabo and insisted that a manager call me back. No calls received yet. This is the first and last time that I use your online services. It's being run by a bunch of clowns and ostriches who stick their heads in the sand when ever there's an issue. Save yourself the headache, buy from Takealot or another reputable brand because Makro online don't have a clue as to what they're doing.
53 replies
58 months ago
ABSA level of service is based on your bank balance!
I've had the utter misfortune of going in to one of Absa branches last month to address an issue. I stood in the queue awaiting my turn to see a consultant. There was on older gentleman ahead of me. As there's nothing to do in the queues, I could not help but overhear this mans conversation with Absa's consultant, who was extremely polite to him. I was actually hoping I got to speak to the same consultant because she was so warm and polite to this man. I later found out that he had a lot of money in his account and she was trying to get him to invest some of it, hence the great service offered to him. My turn was next and I ended up speaking to the same consultant. My reason for going to the bank was to stop a company from debiting my account. I had cancelled my services with said company but they still continued to try to debit me. I spoke to the consultant and explained my situation and she informed me that she can put a stop to the debit BUT the company might still debit my account. My response was that Absa is my bank, I pay a fee every month to your institution, so why is it that you cannot completely stop another company from taking money from my account, which they have no right to take. That's the point where I was spoken down to as if I were a child. The anger and attitude was visible in her eyes alone, as she had her mask on. The information she gave me was that I needed to take it up with the company and not Absa, but it was delivered in such an alarming manner, that the Absa colleague next to her stopped what he was doing, looked at her because he was so shocked that she would speak to a customer in that way. There's many ways to skin a cat so I ground my teeth and accepted her rude responses. She also had to let me out of the bank so I asked her how do I go about closing my credit card. Her prompt response was to contact them for a settlement and I could close it whenever I wanted to. The reason I asked this question is that I had an experience with a family member who also banks at Absa. He wanted to close his credit card facility down and the consultant was bending over backwards to try to get him not to. No such behavior from your consultant when I mentioned that I wanted to close my credit card. Covid-19 has been difficult on a lot of people, but to base the level of service/manner in which you deliver service based on a customers bank balance is absolutely pathetic. Your banking app which barely works half the time. Complaints aren't attended to as I've made a complaint in the past and was asked for my account number. I provided that and I never received a response. So I've made the decision that even though I don't have tons of money, I'm not going to give your bank any more than I need to and I will be closing my credit card and savings account tomorrow and I'm taking my money elsewhere. P.S. I sent this issue to their complaints department and have received no response.
53 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (86.66666666666667%)