LS
Lebogang S
Active since Oct 2025
2
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2 reviews4 months ago
Evident Lack of customer service training at Builders Warehouse Wonderpark
Received poor service from Builders Warehouse Wonderpark. I went in to return an item. The lady at the exchange/ refunds till was on a WhatsApp Video call talking to a friend and I had to wait for her to finish before she could assist me. She also asked how she could assist and grabbed the till-slip from me before I could even finish explaining. When I got to the aisle of the item I came to exchange I bumped into a guy , had to greet him, and ask him to show me the item I was looking for. He then pointed me to the items and left me in the aisle, confused. Luckily a kind gentlemen came to assist and ensure I got what I was looking for. Builders warehouse wonderpark needs to train ALL their staff members on proper customer service as some of them are highly unprofessional!!
56 replies
6 months ago
Experienced very rude and unprofessional Customer Service from a cashier called NOXOLO
I went to KFC Sandton at 8:30 am, when they have the breakfast menu displayed. I got to Noxolo who was the cashier and asked her if it's possible to order a bucket for 1 as it wasn't displayed on the breakfast menu. She indicated that it would be possible, and my order was processed. As I was waiting for my order, I decided to go to the bathroom. When I came back, it seemed as though my order was ready for collection. When i went to collect Noxolo deliberately walked past me, assisted other customers while i stood there waiting. she then looked at me and said she called my order number out several times and I wasn't there. I then asked whether I was not supposed to go to the bathroom and she insisted that she had called me several times. This is extremely unprofessional and rude more especially because I wasn't asking her to go beyond her call of duty. It felt as though, according to her, i wasn't supposed to go anywhere, but stand there and wait for my order and that I deserve to be ignored and wait for her to decide when I can get my order.
0 replies
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